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Update docs/operations/runbooks/downtime_incident_management.md

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Co-authored-by: zandercymatics <141044360+zandercymatics@users.noreply.github.com>
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Alysia Broddrick 2024-03-28 14:02:58 -07:00 • committed by GitHub
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docs/operations/runbooks/downtime_incident_management.md
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@ -16,7 +16,7 @@ The following set of rules should be followed while an incident is in progress.
- If downtime occurs outside of working hours, team members who are off for the day may still be pinged and called but are not required to join if unavailable to do so.
- Uncomment the [banner on get.gov](https://github.com/cisagov/get.gov/blob/0365d3d34b041cc9353497b2b5f81b6ab7fe75a9/_includes/header.html#L9), so it is transparent to users that we know about the issue on manage.get.gov.
- Designers or Developers should be able to make this change; if designers are online and can help with this task, that will allow developers to focus on fixing the bug.
- If the issue persists for three hours or more, follow the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit)
- If the issue persists for three hours or more, follow the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit).
## Post Incident