From c0fc1bc06f8df562da730f9674c60de420cbecdc Mon Sep 17 00:00:00 2001 From: David Kennedy Date: Fri, 16 Feb 2024 15:16:27 -0500 Subject: [PATCH] updated text of reject email --- .../emails/status_change_rejected.txt | 54 +++++++++++++++++-- 1 file changed, 49 insertions(+), 5 deletions(-) diff --git a/src/registrar/templates/emails/status_change_rejected.txt b/src/registrar/templates/emails/status_change_rejected.txt index c5afaf711..5d6f01ee7 100644 --- a/src/registrar/templates/emails/status_change_rejected.txt +++ b/src/registrar/templates/emails/status_change_rejected.txt @@ -9,17 +9,61 @@ STATUS: Rejected ---------------------------------------------------------------- -YOU CAN SUBMIT A NEW REQUEST -If your organization is eligible for a .gov domain and you meet our other requirements, you can submit a new request. +REJECTION REASON{% if application.rejection_reason == 'domain_purpose' %} +Your domain request was rejected because the purpose you provided did not meet our +requirements. You didn’t provide enough information about how you intend to use the +domain. Learn more about: - Eligibility for a .gov domain -- Choosing a .gov domain name +- What you can and can’t do with .gov domains + +If you have questions or comments, reply to this email. +{% elif application.status == 'requestor' %} +Your domain request was rejected because we don’t believe you’re eligible to request a +.gov domain on behalf of {{ application.organization_name }}. You must be a government employee, or be +working on behalf of a government organization, to request a .gov domain. -NEED ASSISTANCE? -If you have questions about this domain request or need help choosing a new domain name, reply to this email. +DEMONSTRATE ELIGIBILITY +If you can provide more information that demonstrates your eligibility, or you want to +discuss further, reply to this email. +{% elif application.status == 'second_domain_reasoning' %} +Your domain request was rejected because {{ application.organization_name }} has a .gov domain. Our +practice is to approve one domain per online service per government organization. We +evaluate additional requests on a case-by-case basis. You did not provide sufficient +justification for an additional domain. +Read more about our practice of approving one domain per online service +. + +If you have questions or comments, reply to this email. +{% elif application.status == 'contacts_or_organization_legitimacy' %} +Your domain request was rejected because we could not verify the organizational +contacts you provided. If you have questions or comments, reply to this email. +{% elif application.status == 'organization_eligibility' %} +Your domain request was rejected because we determined that {{ application.organization_name }} is not +eligible for a .gov domain. .Gov domains are only available to official U.S.-based +government organizations. + + +DEMONSTRATE ELIGIBILITY +If you can provide documentation that demonstrates your eligibility, reply to this email. +This can include links to (or copies of) your authorizing legislation, your founding +charter or bylaws, or other similar documentation. Without this, we can’t approve a +.gov domain for your organization. Learn more about eligibility for .gov domains +. +{% elif application.status == 'naming_requirements' %} +Your domain request was rejected because it does not meet our naming requirements. +Domains should uniquely identify a government organization and be clear to the +general public. Learn more about naming requirements for your type of organization +. + + +YOU CAN SUBMIT A NEW REQUEST +We encourage you to request a domain that meets our requirements. If you have +questions or want to discuss potential domain names, reply to this email. +{% endif %} THANK YOU .Gov helps the public identify official, trusted information. Thank you for requesting a .gov domain.