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Update docs/operations/runbooks/downtime_incident_management.md

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Co-authored-by: zandercymatics <141044360+zandercymatics@users.noreply.github.com>
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Alysia Broddrick 2024-03-28 14:03:29 -07:00 • committed by GitHub
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docs/operations/runbooks/downtime_incident_management.md
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@ -22,8 +22,8 @@ The following set of rules should be followed while an incident is in progress.
The following checklist should be followed after the site is back up and running. The following checklist should be followed after the site is back up and running.
- [ ] Message in #dotgov-announce with an @here saying the issue is resolved - [ ] Message in #dotgov-announce with an @here saying the issue is resolved.
- [ ] If the redirect was used, refer to the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit) to turn off this redirect. Double-check in the browser that this redirect is no longer occurring (the change may take a few minutes to take full effect) - [ ] If the redirect was used, refer to the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit) to turn off this redirect. Double-check in the browser that this redirect is no longer occurring (the change may take a few minutes to take full effect).
- [ ] Remove the [banner on get.gov](https://github.com/cisagov/get.gov/blob/0365d3d34b041cc9353497b2b5f81b6ab7fe75a9/_includes/header.html#L9) by commenting it out. - [ ] Remove the [banner on get.gov](https://github.com/cisagov/get.gov/blob/0365d3d34b041cc9353497b2b5f81b6ab7fe75a9/_includes/header.html#L9) by commenting it out.
- [ ] Write up what happened and when; if the cause is already known, write that as well. This is a draft for internal communications and not for any public facing site and can be as simple as using bullet points. - [ ] Write up what happened and when; if the cause is already known, write that as well. This is a draft for internal communications and not for any public facing site and can be as simple as using bullet points.
- [ ] If the cause is not known yet, developers should investigate the issue as the highest priority task. - [ ] If the cause is not known yet, developers should investigate the issue as the highest priority task.