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Update docs/operations/runbooks/downtime_incident_management.md

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Co-authored-by: zandercymatics <141044360+zandercymatics@users.noreply.github.com>
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Alysia Broddrick 2024-03-28 14:03:29 -07:00 • committed by GitHub
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docs/operations/runbooks/downtime_incident_management.md
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@ -22,8 +22,8 @@ The following set of rules should be followed while an incident is in progress.
The following checklist should be followed after the site is back up and running.
- [ ] Message in #dotgov-announce with an @here saying the issue is resolved
- [ ] If the redirect was used, refer to the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit) to turn off this redirect. Double-check in the browser that this redirect is no longer occurring (the change may take a few minutes to take full effect)
- [ ] Message in #dotgov-announce with an @here saying the issue is resolved.
- [ ] If the redirect was used, refer to the [instructions for enabling/disabling a redirect to get.gov](https://docs.google.com/document/d/1PiWXpjBzbiKsSYqEo9Rkl72HMytMp7zTte9CI-vvwYw/edit) to turn off this redirect. Double-check in the browser that this redirect is no longer occurring (the change may take a few minutes to take full effect).
- [ ] Remove the [banner on get.gov](https://github.com/cisagov/get.gov/blob/0365d3d34b041cc9353497b2b5f81b6ab7fe75a9/_includes/header.html#L9) by commenting it out.
- [ ] Write up what happened and when; if the cause is already known, write that as well. This is a draft for internal communications and not for any public facing site and can be as simple as using bullet points.
- [ ] If the cause is not known yet, developers should investigate the issue as the highest priority task.