Refactor

src/registrar/admin.py

@@ -21,7 +21,12 @@ from epplibwrapper.errors import ErrorCode, RegistryError
 from registrar.models.user_domain_role import UserDomainRole
 from waffle.admin import FlagAdmin
 from waffle.models import Sample, Switch
-from registrar.utility.admin_helpers import get_all_action_needed_reason_emails, get_action_needed_reason_default_email
+from registrar.utility.admin_helpers import (
+    get_all_action_needed_reason_emails, 
+    get_action_needed_reason_default_email,
+    get_all_rejection_reason_emails,
+    get_rejection_reason_default_email,
+)
 from registrar.models import Contact, Domain, DomainRequest, DraftDomain, User, Website, SeniorOfficial
 from registrar.utility.constants import BranchChoices
 from registrar.utility.errors import FSMDomainRequestError, FSMErrorCodes
@@ -234,6 +239,7 @@ class DomainRequestAdminForm(forms.ModelForm):
         }
         labels = {
             "action_needed_reason_email": "Email",
+            "rejection_reason_email": "Email",
         }
 
     def __init__(self, *args, **kwargs):
@@ -1755,6 +1761,7 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
                     "status_history",
                     "status",
                     "rejection_reason",
+                    "rejection_reason_email",
                     "action_needed_reason",
                     "action_needed_reason_email",
                     "investigator",
@@ -1938,24 +1945,16 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
         original_obj = models.DomainRequest.objects.get(pk=obj.pk)
 
         # == Handle action_needed_reason == #
+        action_needed_reason_changed = obj.action_needed_reason != original_obj.action_needed_reason
+        if action_needed_reason_changed:
+            obj = self._handle_action_needed_reason(request, obj, original_obj)
 
-        reason_changed = obj.action_needed_reason != original_obj.action_needed_reason
-        if reason_changed:
-            # Track the fact that we sent out an email
-            request.session["action_needed_email_sent"] = True
-
-            # Set the action_needed_reason_email to the default if nothing exists.
-            # Since this check occurs after save, if the user enters a value then we won't update.
-
-            default_email = get_action_needed_reason_default_email(request, obj, obj.action_needed_reason)
-            if obj.action_needed_reason_email:
-                emails = get_all_action_needed_reason_emails(request, obj)
-                is_custom_email = obj.action_needed_reason_email not in emails.values()
-                if not is_custom_email:
-                    obj.action_needed_reason_email = default_email
-            else:
-                obj.action_needed_reason_email = default_email
+        # == Handle rejection_reason == #
+        rejection_reason_changed = obj.rejection_reason != original_obj.rejection_reason
+        if rejection_reason_changed:
+            obj = self._handle_rejection_reason(request, obj, original_obj)
 
+        # == Handle allowed emails == #
         if obj.status in DomainRequest.get_statuses_that_send_emails() and not settings.IS_PRODUCTION:
             self._check_for_valid_email(request, obj)
 
@@ -1971,6 +1970,40 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
             if should_save:
                 return super().save_model(request, obj, form, change)
 
+    def _handle_action_needed_reason(self, request, obj, original_obj):
+        # Track the fact that we sent out an email
+        request.session["action_needed_email_sent"] = True
+
+        # Set the action_needed_reason_email to the default if nothing exists.
+        # Since this check occurs after save, if the user enters a value then we won't update.
+
+        default_email = get_action_needed_reason_default_email(obj, obj.action_needed_reason)
+        if obj.action_needed_reason_email:
+            emails = get_all_action_needed_reason_emails(obj)
+            is_custom_email = obj.action_needed_reason_email not in emails.values()
+            if not is_custom_email:
+                obj.action_needed_reason_email = default_email
+        else:
+                obj.action_needed_reason_email = default_email
+        return obj
+
+    def _handle_rejection_reason(self, request, obj, original_obj):
+        # Track the fact that we sent out an email
+        request.session["rejection_reason_email_sent"] = True
+
+        # Set the rejection_reason_email to the default if nothing exists.
+        # Since this check occurs after save, if the user enters a value then we won't update.
+
+        default_email = get_rejection_reason_default_email(obj, obj.action_needed_reason)
+        if obj.rejection_reason_email:
+            emails = get_all_rejection_reason_emails(obj)
+            is_custom_email = obj.rejection_reason_email not in emails.values()
+            if not is_custom_email:
+                obj.rejection_reason_email = default_email
+        else:
+            obj.rejection_reason_email = default_email
+        return obj
+
     def _check_for_valid_email(self, request, obj):
         """Certain emails are whitelisted in non-production environments,
         so we should display that information using this function.

src/registrar/assets/js/get-gov-admin.js

@@ -500,83 +500,41 @@ function initializeWidgetOnList(list, parentId) {
     }
 })();
 
+class CustomizableEmailBase {
+    constructor(dropdown, textarea, textareaPlaceholder, directEditButton, modalTrigger, modalConfirm, formLabel, lastSentEmailContent, apiUrl) {
+        this.dropdown = dropdown;
+        this.textarea = textarea;
+        this.textareaPlaceholder = textareaPlaceholder;
+        this.directEditButton = directEditButton;
+        this.modalTrigger = modalTrigger;
+        this.modalConfirm = modalConfirm;
+        this.formLabel = formLabel;
+        this.lastSentEmailContent = lastSentEmailContent;
+        this.apiUrl = apiUrl;
 
-/** An IIFE that hooks to the show/hide button underneath action needed reason.
- * This shows the auto generated email on action needed reason.
-*/
-document.addEventListener('DOMContentLoaded', function() {
-    const dropdown = document.getElementById("id_action_needed_reason");
-    const textarea = document.getElementById("id_action_needed_reason_email")
-    const domainRequestId = dropdown ? document.getElementById("domain_request_id").value : null
-    const textareaPlaceholder = document.querySelector(".field-action_needed_reason_email__placeholder");
-    const directEditButton = document.querySelector('.field-action_needed_reason_email__edit');
-    const modalTrigger = document.querySelector('.field-action_needed_reason_email__modal-trigger');
-    const modalConfirm = document.getElementById('confirm-edit-email');
-    const formLabel = document.querySelector('label[for="id_action_needed_reason_email"]');
-    let lastSentEmailContent = document.getElementById("last-sent-email-content");
-    const initialDropdownValue = dropdown ? dropdown.value : null;
-    const initialEmailValue = textarea.value;
+        this.domainRequestId = this.dropdown ? document.getElementById("domain_request_id").value : null
+        this.initialDropdownValue = this.dropdown ? this.dropdown.value : null;
+        this.initialEmailValue = this.textarea ? this.textarea.value : null;
 
-    // We will use the const to control the modal
-    let isEmailAlreadySentConst = lastSentEmailContent.value.replace(/\s+/g, '') === textarea.value.replace(/\s+/g, '');
-    // We will use the function to control the label and help
-    function isEmailAlreadySent() {
-        return lastSentEmailContent.value.replace(/\s+/g, '') === textarea.value.replace(/\s+/g, '');
-    }
-
-    if (!dropdown || !textarea || !domainRequestId || !formLabel || !modalConfirm) return;
-    const apiUrl = document.getElementById("get-action-needed-email-for-user-json").value;
-
-    function updateUserInterface(reason) {
-        if (!reason) {
-            // No reason selected, we will set the label to "Email", show the "Make a selection" placeholder, hide the trigger, textarea, hide the help text
-            formLabel.innerHTML = "Email:";
-            textareaPlaceholder.innerHTML = "Select an action needed reason to see email";
-            showElement(textareaPlaceholder);
-            hideElement(directEditButton);
-            hideElement(modalTrigger);
-            hideElement(textarea);
-        } else if (reason === 'other') {
-            // 'Other' selected, we will set the label to "Email", show the "No email will be sent" placeholder, hide the trigger, textarea, hide the help text
-            formLabel.innerHTML = "Email:";
-            textareaPlaceholder.innerHTML = "No email will be sent";
-            showElement(textareaPlaceholder);
-            hideElement(directEditButton);
-            hideElement(modalTrigger);
-            hideElement(textarea);
-        } else {
-            // A triggering selection is selected, all hands on board:
-            textarea.setAttribute('readonly', true);
-            showElement(textarea);
-            hideElement(textareaPlaceholder);
-
-            if (isEmailAlreadySentConst) {
-                hideElement(directEditButton);
-                showElement(modalTrigger);
-            } else {
-                showElement(directEditButton);
-                hideElement(modalTrigger);
-            }
-            if (isEmailAlreadySent()) {
-                formLabel.innerHTML = "Email sent to creator:";
-            } else {
-                formLabel.innerHTML = "Email:";
+        this.isEmailAlreadySentConst;
+        if (lastSentEmailContent && textarea) {
+            this.isEmailAlreadySentConst = lastSentEmailContent.value.replace(/\s+/g, '') === textarea.value.replace(/\s+/g, '');
         }
     }
+
+    initializeDropdown(errorMessage) {
+        this.dropdown.addEventListener("change", () => {
+            console.log(this.dropdown)
+            let reason = this.dropdown.value;
+            if (this.initialDropdownValue !== this.dropdown.value || this.initialEmailValue !== this.textarea.value) {
+                let searchParams = new URLSearchParams(
+                    {
+                        "reason": reason,
+                        "domain_request_id": this.domainRequestId,
                     }
-
-    // Initialize UI
-    updateUserInterface(dropdown.value);
-
-    dropdown.addEventListener("change", function() {
-        const reason = dropdown.value;
-        // Update the UI
-        updateUserInterface(reason);
-        if (reason && reason !== "other") {
-            // If it's not the initial value
-            if (initialDropdownValue !== dropdown.value || initialEmailValue !== textarea.value) {
+                );
                 // Replace the email content
-                fetch(`${apiUrl}?reason=${reason}&domain_request_id=${domainRequestId}`)
+                fetch(`${this.apiUrl}?${searchParams.toString()}`)
                 .then(response => {
                     return response.json().then(data => data);
                 })
@@ -584,30 +542,174 @@ document.addEventListener('DOMContentLoaded', function() {
                     if (data.error) {
                         console.error("Error in AJAX call: " + data.error);
                     }else {
-                        textarea.value = data.action_needed_email;
+                        this.textarea.value = data.action_needed_email;
                     }
-                    updateUserInterface(reason);
+                    this.updateUserInterface(reason);
                 })
                 .catch(error => {
-                    console.error("Error action needed email: ", error)
+                    console.error(errorMessage, error)
                 });
             }
+        });
+    }
+
+    initializeModalConfirm() {
+        this.modalConfirm.addEventListener("click", () => {
+            this.textarea.removeAttribute('readonly');
+            this.textarea.focus();
+            hideElement(this.directEditButton);
+            hideElement(this.modalTrigger);  
+        });
+    }
+
+    initializeDirectEditButton() {
+        this.directEditButton.addEventListener("click", () => {
+            this.textarea.removeAttribute('readonly');
+            this.textarea.focus();
+            hideElement(this.directEditButton);
+            hideElement(this.modalTrigger);  
+        });
+    }
+
+    isEmailAlreadySent() {
+        return this.lastSentEmailContent.value.replace(/\s+/g, '') === this.textarea.value.replace(/\s+/g, '');
+    }
+
+    updateUserInterface(reason) {
+        if (!reason) {
+            // No reason selected, we will set the label to "Email", show the "Make a selection" placeholder, hide the trigger, textarea, hide the help text
+            this.showPlaceholder("Email:", "Select an action needed reason to see email");
+        } else if (reason === 'other') {
+            // 'Other' selected, we will set the label to "Email", show the "No email will be sent" placeholder, hide the trigger, textarea, hide the help text
+            this.showPlaceholder("Email:", "No email will be sent");
+        } else {
+            // A triggering selection is selected, all hands on board:
+            this.textarea.setAttribute('readonly', true);
+            showElement(this.textarea);
+            hideElement(this.textareaPlaceholder);
+
+            if (this.isEmailAlreadySentConst) {
+                hideElement(this.directEditButton);
+                showElement(this.modalTrigger);
+            } else {
+                showElement(this.directEditButton);
+                hideElement(this.modalTrigger);
+            }
+
+            if (this.isEmailAlreadySent()) {
+                this.formLabel.innerHTML = "Email sent to creator:";
+            } else {
+                this.formLabel.innerHTML = "Email:";
+            }
+        }
     }
 
-    });
+    showPlaceholder(formLabelText, placeholderText) {
+        this.formLabel.innerHTML = formLabelText;
+        this.textareaPlaceholder.innerHTML = placeholderText;
+        showElement(this.textareaPlaceholder);
+        hideElement(this.directEditButton);
+        hideElement(this.modalTrigger);
+        hideElement(this.textarea);
+    }
+}
 
-    modalConfirm.addEventListener("click", () => {
-        textarea.removeAttribute('readonly');
-        textarea.focus();
-        hideElement(directEditButton);
-        hideElement(modalTrigger);  
-    });
-    directEditButton.addEventListener("click", () => {
-        textarea.removeAttribute('readonly');
-        textarea.focus();
-        hideElement(directEditButton);
-        hideElement(modalTrigger);  
-    });
+
+
+class customActionNeededEmail extends CustomizableEmailBase {
+    constructor() {
+        const dropdown = document.getElementById("id_action_needed_reason");
+        const textarea = document.getElementById("id_action_needed_reason_email")
+        const textareaPlaceholder = document.querySelector(".field-action_needed_reason_email__placeholder");
+        const directEditButton = document.querySelector('.field-action_needed_reason_email__edit');
+        const modalTrigger = document.querySelector('.field-action_needed_reason_email__modal-trigger');
+        const modalConfirm = document.getElementById('confirm-edit-email');
+        const formLabel = document.querySelector('label[for="id_action_needed_reason_email"]');
+        const lastSentEmailContent = document.getElementById("last-sent-email-content");
+
+        let apiContainer = document.getElementById("get-action-needed-email-for-user-json")
+        const apiUrl = apiContainer ? apiContainer.value : null;
+        super(
+            dropdown, 
+            textarea, 
+            textareaPlaceholder, 
+            directEditButton, 
+            modalTrigger, 
+            modalConfirm, 
+            formLabel, 
+            lastSentEmailContent, 
+            apiUrl
+        );
+    }
+
+    loadActionNeededEmail() {
+        this.updateUserInterface(this.dropdown.value);
+        this.initializeDropdown("Error when attempting to grab action needed email: ")
+        this.initializeModalConfirm()
+        this.initializeDirectEditButton()
+    }
+}
+
+/** An IIFE that hooks to the show/hide button underneath action needed reason.
+ * This shows the auto generated email on action needed reason.
+*/
+document.addEventListener('DOMContentLoaded', function() {
+    const customEmail = new customActionNeededEmail();
+    if (!customEmail.dropdown || !customEmail.textarea || !customEmail.domainRequestId || !customEmail.formLabel || !customEmail.modalConfirm){
+        return;
+    }
+
+    // Initialize UI
+    customEmail.loadActionNeededEmail()
+});
+
+
+class customRejectedEmail extends CustomizableEmailBase {
+    constructor() {
+        const dropdown = document.getElementById("id_rejection_reason");
+        const textarea = document.getElementById("id_rejection_reason_email")
+        const textareaPlaceholder = document.querySelector(".field-rejection_reason_email__placeholder");
+        const directEditButton = document.querySelector('.field-rejection_reason_email__edit');
+        const modalTrigger = document.querySelector('.field-rejection_reason_email__modal-trigger');
+        const modalConfirm = document.getElementById('confirm-edit-email');
+        const formLabel = document.querySelector('label[for="id_rejection_reason_email"]');
+        const lastSentEmailContent = document.getElementById("last-sent-email-content");
+
+        let apiContainer = document.getElementById("get-rejection-reason-email-for-user-json")
+        const apiUrl = apiContainer ? apiContainer.value : null;
+        super(
+            dropdown, 
+            textarea, 
+            textareaPlaceholder, 
+            directEditButton, 
+            modalTrigger, 
+            modalConfirm, 
+            formLabel, 
+            lastSentEmailContent, 
+            apiUrl
+        );
+    }
+
+    loadRejectedEmail() {
+        this.updateUserInterface(this.dropdown.value);
+        this.initializeDropdown("Error when attempting to grab rejected email: ")
+        this.initializeModalConfirm()
+        this.initializeDirectEditButton()
+    }
+}
+
+
+/** An IIFE that hooks to the show/hide button underneath rejected reason.
+ * This shows the auto generated email on action needed reason.
+*/
+document.addEventListener('DOMContentLoaded', function() {
+    const customEmail = new customRejectedEmail();
+    if (!customEmail.dropdown || !customEmail.textarea || !customEmail.domainRequestId || !customEmail.formLabel || !customEmail.modalConfirm){
+        return;
+    }
+
+    // Initialize UI
+    customEmail.loadRejectedEmail()
 });
 
 

src/registrar/models/domain_request.py

@@ -300,6 +300,11 @@ class DomainRequest(TimeStampedModel):
         blank=True,
     )
 
+    rejection_reason_email = models.TextField(
+        null=True,
+        blank=True,
+    )
+
     action_needed_reason = models.TextField(
         choices=ActionNeededReasons.choices,
         null=True,
@@ -798,6 +803,21 @@ class DomainRequest(TimeStampedModel):
         except EmailSendingError:
             logger.warning("Failed to send confirmation email", exc_info=True)
 
+    def _send_custom_status_update_email(self, email_content):
+        """Wrapper for `_send_status_update_email` that bcc's help@get.gov
+        and sends an email equivalent to the 'email_content' variable."""
+        if settings.IS_PRODUCTION:
+            bcc_address = settings.DEFAULT_FROM_EMAIL
+
+        self._send_status_update_email(
+            new_status="action needed",
+            email_template=f"emails/includes/custom_email.txt",
+            email_template_subject=f"emails/status_change_subject.txt",
+            bcc_address=bcc_address,
+            custom_email_content=email_content,
+            wrap_email=True,
+        )
+
     def investigator_exists_and_is_staff(self):
         """Checks if the current investigator is in a valid state for a state transition"""
         is_valid = True
@@ -901,7 +921,7 @@ class DomainRequest(TimeStampedModel):
         target=DomainRequestStatus.ACTION_NEEDED,
         conditions=[domain_is_not_active, investigator_exists_and_is_staff],
     )
-    def action_needed(self, send_email=True):
+    def action_needed(self):
         """Send back an domain request that is under investigation or rejected.
 
         This action is logged.
@@ -924,27 +944,7 @@ class DomainRequest(TimeStampedModel):
         # Send out an email if an action needed reason exists
         if self.action_needed_reason and self.action_needed_reason != self.ActionNeededReasons.OTHER:
             email_content = self.action_needed_reason_email
-            self._send_action_needed_reason_email(send_email, email_content)
-
-    def _send_action_needed_reason_email(self, send_email=True, email_content=None):
-        """Sends out an automatic email for each valid action needed reason provided"""
-
-        email_template_name = "custom_email.txt"
-        email_template_subject_name = f"{self.action_needed_reason}_subject.txt"
-
-        bcc_address = ""
-        if settings.IS_PRODUCTION:
-            bcc_address = settings.DEFAULT_FROM_EMAIL
-
-        self._send_status_update_email(
-            new_status="action needed",
-            email_template=f"emails/action_needed_reasons/{email_template_name}",
-            email_template_subject=f"emails/action_needed_reasons/{email_template_subject_name}",
-            send_email=send_email,
-            bcc_address=bcc_address,
-            custom_email_content=email_content,
-            wrap_email=True,
-        )
+            self._send_custom_status_update_email(email_content)
 
     @transition(
         field="status",
@@ -1051,6 +1051,11 @@ class DomainRequest(TimeStampedModel):
             "emails/status_change_rejected_subject.txt",
         )
 
+        # Send out an email if a rejection reason exists
+        if self.rejection_reason:
+            email_content = self.rejection_reason_email
+            self._send_custom_status_update_email(email_content)
+
     @transition(
         field="status",
         source=[

src/registrar/templates/emails/includes/email_footer.txt

@@ -0,0 +1,10 @@
+THANK YOU
+.Gov helps the public identify official, trusted information. Thank you for requesting a .gov domain.
+
+----------------------------------------------------------------
+
+The .gov team
+Contact us: <https://get.gov/contact/>
+Learn about .gov <https://get.gov>
+
+The .gov registry is a part of the Cybersecurity and Infrastructure Security Agency (CISA) <https://cisa.gov/>

src/registrar/templates/emails/includes/status_change_rejected_header.txt

@@ -0,0 +1,8 @@
+Hi, {{ recipient.first_name }}.
+
+Your .gov domain request has been rejected.
+
+DOMAIN REQUESTED: {{ domain_request.requested_domain.name }}
+REQUEST RECEIVED ON: {{ domain_request.last_submitted_date|date }}
+STATUS: Rejected
+----------------------------------------------------------------

src/registrar/templates/emails/rejection_reasons/contacts_not_verified.txt

@@ -0,0 +1,8 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because we could not verify the organizational 
+contacts you provided. If you have questions or comments, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/naming_not_met.txt

@@ -0,0 +1,15 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because it does not meet our naming requirements. 
+Domains should uniquely identify a government organization and be clear to the 
+general public. Learn more about naming requirements for your type of organization 
+<https://get.gov/domains/choosing/>. 
+
+
+YOU CAN SUBMIT A NEW REQUEST
+We encourage you to request a domain that meets our requirements. If you have 
+questions or want to discuss potential domain names, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/org_has_domain.txt

@@ -0,0 +1,15 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because {{ domain_request.organization_name }} has a .gov domain. Our 
+practice is to approve one domain per online service per government organization. We 
+evaluate additional requests on a case-by-case basis. You did not provide sufficient 
+justification for an additional domain. 
+
+Read more about our practice of approving one domain per online service 
+<https://get.gov/domains/before/#one-domain-per-service>. 
+
+If you have questions or comments, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/org_not_eligible.txt

@@ -0,0 +1,14 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because we determined that {{ domain_request.organization_name }} is not 
+eligible for a .gov domain. .Gov domains are only available to official U.S.-based 
+government organizations. 
+
+Learn more about eligibility for .gov domains 
+<https://get.gov/domains/eligibility/>.
+
+If you have questions or comments, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/other.txt

@@ -0,0 +1,15 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+YOU CAN SUBMIT A NEW REQUEST
+If your organization is eligible for a .gov domain and you meet our other requirements, you can submit a new request.
+
+Learn more about:
+- Eligibility for a .gov domain <https://get.gov/domains/eligibility>
+- Choosing a .gov domain name <https://get.gov/domains/choosing>
+
+
+NEED ASSISTANCE?
+If you have questions about this domain request or need help choosing a new domain name, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/purpose_not_met.txt

@@ -0,0 +1,15 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because the purpose you provided did not meet our 
+requirements. You didn’t provide enough information about how you intend to use the 
+domain. 
+
+Learn more about:
+- Eligibility for a .gov domain <https://get.gov/domains/eligibility>
+- What you can and can’t do with .gov domains <https://get.gov/domains/requirements/>
+
+If you have questions or comments, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/templates/emails/rejection_reasons/requestor_not_eligible.txt

@@ -0,0 +1,14 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{% include "emails/includes/status_change_rejected_header.html" %}
+REJECTION REASON
+Your domain request was rejected because we don’t believe you’re eligible to request a 
+.gov domain on behalf of {{ domain_request.organization_name }}. You must be a government employee, or be 
+working on behalf of a government organization, to request a .gov domain.
+
+
+DEMONSTRATE ELIGIBILITY
+If you can provide more information that demonstrates your eligibility, or you want to 
+discuss further, reply to this email.
+
+{% include "emails/includes/email_footer.html" %}
+{% endautoescape %}

src/registrar/utility/admin_helpers.py

@@ -2,23 +2,66 @@ from registrar.models.domain_request import DomainRequest
 from django.template.loader import get_template
 
 
-def get_all_action_needed_reason_emails(request, domain_request):
+def get_all_action_needed_reason_emails(domain_request):
     """Returns a dictionary of every action needed reason and its associated email
     for this particular domain request."""
-
-    emails = {}
-    for action_needed_reason in domain_request.ActionNeededReasons:
-        # Map the action_needed_reason to its default email
-        emails[action_needed_reason.value] = get_action_needed_reason_default_email(
-            request, domain_request, action_needed_reason.value
+    return _get_all_default_emails(
+        reasons=DomainRequest.ActionNeededReasons,
+        # Where the emails are stored. This assumes that it contains a list of .txt files with the reason. 
+        path_root="emails/action_needed_reasons",
+        # What reasons don't send out emails (none is handled automagically)
+        excluded_reasons=[DomainRequest.ActionNeededReasons.OTHER],
+        # Who to send it to, and from what domain request to reference
+        domain_request=domain_request
     )
 
-    return emails
 
-
-def get_action_needed_reason_default_email(request, domain_request, action_needed_reason):
+def get_action_needed_reason_default_email(domain_request, action_needed_reason):
     """Returns the default email associated with the given action needed reason"""
-    if not action_needed_reason or action_needed_reason == DomainRequest.ActionNeededReasons.OTHER:
+    return _get_default_email(
+        domain_request, 
+        path_root="emails/rejection_reasons", 
+        reason=action_needed_reason, 
+        excluded_reasons=[DomainRequest.ActionNeededReasons.OTHER]
+    )
+
+
+def get_all_rejection_reason_emails(domain_request):
+    """Returns a dictionary of every rejection reason and its associated email
+    for this particular domain request."""
+    return _get_all_default_emails(
+        reasons=DomainRequest.RejectionReasons,
+        # Where the emails are stored. This assumes that it contains a list of .txt files with the reason.
+        path_root="emails/rejection_reasons",
+        # What reasons don't send out emails (none is handled automagically)
+        excluded_reasons=[DomainRequest.RejectionReasons.OTHER],
+        # Who to send it to, and from what domain request to reference
+        domain_request=domain_request
+    )
+
+
+def get_rejection_reason_default_email(domain_request, action_needed_reason):
+    """Returns the default email associated with the given rejection reason"""
+    return _get_default_email(
+        domain_request, 
+        path_root="emails/rejection_reasons", 
+        reason=action_needed_reason, 
+        excluded_reasons=[DomainRequest.RejectionReasons.OTHER]
+    )
+
+def _get_all_default_emails(reasons, path_root, excluded_reasons, domain_request):
+    emails = {}
+    for reason in reasons:
+        # Map the reason to its default email
+        emails[reason.value] = _get_default_email(
+            domain_request, path_root, reason, excluded_reasons
+        )
+
+def _get_default_email(domain_request, path_root, reason, excluded_reasons=None):
+    if not reason:
+        return None
+
+    if excluded_reasons and reason in excluded_reasons:
         return None
 
     recipient = domain_request.creator
@@ -26,7 +69,7 @@ def get_action_needed_reason_default_email(request, domain_request, action_neede
     context = {"domain_request": domain_request, "recipient": recipient}
 
     # Get the email body
-    template_path = f"emails/action_needed_reasons/{action_needed_reason}.txt"
+    template_path = f"{path_root}/{reason}.txt"
 
     email_body_text = get_template(template_path).render(context=context)
     email_body_text_cleaned = None

src/registrar/views/utility/api_views.py

@@ -90,5 +90,5 @@ def get_action_needed_email_for_user_json(request):
         return JsonResponse({"error": "No domain_request_id specified"}, status=404)
 
     domain_request = DomainRequest.objects.filter(id=domain_request_id).first()
-    emails = get_all_action_needed_reason_emails(request, domain_request)
+    emails = get_all_action_needed_reason_emails(domain_request)
     return JsonResponse({"action_needed_email": emails.get(reason)}, status=200)