Merge pull request #53 from cisagov/colinmurphy01-product-strategy-updates

Updates to Product Strategy (simplified and typo)
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Colin Murphy 2022-08-17 17:09:43 -04:00 committed by GitHub
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@ -22,14 +22,14 @@ April 2023 - projected month 18F agreement ends
* Can reduce the number of actors or decisions in a successful flow
* Upholds a security review process for getting a .gov domain
* Meets code and accessibility standards + open source policy
* Lays the foundation for a “a simple and secure registration process that works to ensure that domains are registered and maintained only by authorized individuals (Dotgov Act)”
* Lays the foundation for a “a simple and secure registration process that works to ensure that domains are registered and maintained only by authorized individuals (DOTGOV ACT)”
* Supporting 1-2 registrant and admin flows with limited improvement and automation, based on value and complexity
* Has or is ready for an ATO
* Coordinating and navigating with procurement processes (RFPs and current vendor agreement)
### Risks
* App may be supported by a combination of manual work and automation, not fully automated
* Scope creep we build a system that cant be ATOd prior to June or Nov 2023
* Scope creep we build a system that cant be ATOd prior to Summer or Fall 2023
* We build out a narrow slice of the system, which may be insufficient for all registrant and administrative use cases
* We wouldnt be intentionally and directly focused on or prioritizing improving the registrant / admin experience

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@ -15,38 +15,20 @@ _TBD - once we synthesize initial research and align as a product team_
_TBD - once we synthesize initial research and prioritize areas of need_
## Short-term Success for .gov
### Primary:
* A production-ready, modern .gov registrar that can replace the current system with improved user experience and operational efficiency
* Built in the open
* Meeting accessibility and testing standards
* A plan for developing capacity within the CISA organization going forward
### Secondary
* Having a clear understanding and definition of current state
* A plan for new product
* A product plan that coordinates with other RFP actions
## Long-term Success for .gov
### Primary:
* Increase the number of governments, currently on non-.gov TLDs, to .gov
* Develop services to support “the security, privacy, reliability, accessibility, and speed of registered .gov internet domains” (DOTGOV ACT)
* Sustainable long-term skills and capacity to scale up the program
### Secondary
* Increase number of domain registrations
* Reduce time to get an application approved from 20 days to 1-2 business days
* Increase the percentage of domains which resolve to content
* Reduce time to ship changes to production
* Enable the discoverability of government services to the public and to domain registrants (DOTGOV ACT)
* A “simple and secure” registration process that works to “ensure that domains are registered and maintained only by authorized individuals” (DOTGOV ACT)
* Active .gov community of practice where members ask and answer questions, provide feedback, and where CISA can communicate with all .gov domain managers
* Demonstrated commitment to working in the open
* A clear role for humans or a call center to support registrant use cases
## Problems .gov registrar needs to solve (now)
## Problems .gov system needs to solve (now)
_TBD - once we synthesize initial research and align as a product team_
## Problems NextGen doesnt need to solve (next or later)
## Problems .gov system doesnt need to solve (next or later)
_TBD - once we synthesize initial research and align as a product team_
## Risks