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Merge pull request #53 from cisagov/colinmurphy01-product-strategy-updates
Updates to Product Strategy (simplified and typo)
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597b1aa037
2 changed files with 4 additions and 22 deletions
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@ -22,14 +22,14 @@ April 2023 - projected month 18F agreement ends
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* Can reduce the number of actors or decisions in a successful flow
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* Upholds a security review process for getting a .gov domain
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* Meets code and accessibility standards + open source policy
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* Lays the foundation for a “a simple and secure registration process that works to ensure that domains are registered and maintained only by authorized individuals (Dotgov Act)”
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* Lays the foundation for a “a simple and secure registration process that works to ensure that domains are registered and maintained only by authorized individuals (DOTGOV ACT)”
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* Supporting 1-2 registrant and admin flows with limited improvement and automation, based on value and complexity
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* Has or is ready for an ATO
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* Coordinating and navigating with procurement processes (RFPs and current vendor agreement)
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### Risks
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* App may be supported by a combination of manual work and automation, not fully automated
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* Scope creep – we build a system that can’t be ATO’d prior to June or Nov 2023
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* Scope creep – we build a system that can’t be ATO’d prior to Summer or Fall 2023
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* We build out a narrow slice of the system, which may be insufficient for all registrant and administrative use cases
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* We wouldn’t be intentionally and directly focused on or prioritizing improving the registrant / admin experience
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@ -15,38 +15,20 @@ _TBD - once we synthesize initial research and align as a product team_
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_TBD - once we synthesize initial research and prioritize areas of need_
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## Short-term Success for .gov
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### Primary:
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* A production-ready, modern .gov registrar that can replace the current system with improved user experience and operational efficiency
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* Built in the open
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* Meeting accessibility and testing standards
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* A plan for developing capacity within the CISA organization going forward
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### Secondary
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* Having a clear understanding and definition of current state
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* A plan for new product
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* A product plan that coordinates with other RFP actions
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## Long-term Success for .gov
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### Primary:
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* Increase the number of governments, currently on non-.gov TLDs, to .gov
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* Develop services to support “the security, privacy, reliability, accessibility, and speed of registered .gov internet domains” (DOTGOV ACT)
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* Sustainable long-term skills and capacity to scale up the program
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### Secondary
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* Increase number of domain registrations
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* Reduce time to get an application approved from 20 days to 1-2 business days
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* Increase the percentage of domains which resolve to content
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* Reduce time to ship changes to production
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* Enable the discoverability of government services to the public and to domain registrants (DOTGOV ACT)
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* A “simple and secure” registration process that works to “ensure that domains are registered and maintained only by authorized individuals” (DOTGOV ACT)
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* Active .gov community of practice where members ask and answer questions, provide feedback, and where CISA can communicate with all .gov domain managers
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* Demonstrated commitment to working in the open
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* A clear role for humans or a call center to support registrant use cases
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## Problems .gov registrar needs to solve (now)
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## Problems .gov system needs to solve (now)
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_TBD - once we synthesize initial research and align as a product team_
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## Problems NextGen doesn’t need to solve (next or later)
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## Problems .gov system doesn’t need to solve (next or later)
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_TBD - once we synthesize initial research and align as a product team_
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## Risks
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