diff --git a/.github/workflows/deploy-branch-to-sandbox.yaml b/.github/workflows/deploy-branch-to-sandbox.yaml
new file mode 100644
index 000000000..14a3d8ef8
--- /dev/null
+++ b/.github/workflows/deploy-branch-to-sandbox.yaml
@@ -0,0 +1,90 @@
+# Manually deploy a branch of choice to an environment of choice.
+
+name: Manual Build and Deploy
+run-name: Manually build and deploy branch to sandbox of choice
+
+on:
+  workflow_dispatch:
+    inputs:
+      environment:
+        description: 'Environment to deploy'
+        required: true
+        default: 'backup'
+        type: 'choice'
+        options:
+          - ab
+          - backup
+          - cb
+          - dk
+          - es
+          - gd
+          - ko
+          - ky
+          - nl
+          - rb
+          - rh
+          - rjm
+          - meoward
+          - bob
+          - hotgov
+          - litterbox
+      # GitHub Actions has no "good" way yet to dynamically input branches
+      branch:
+        description: 'Branch to deploy'
+        required: true
+        default: 'main'
+        type: string
+      
+
+jobs:
+  variables:
+    runs-on: ubuntu-latest
+    steps:
+      - name: Setting global variables
+        uses: actions/github-script@v6
+        id: var
+        with:
+          script: |
+            core.setOutput('environment', '${{ github.head_ref }}'.split("/")[0]);
+  deploy:
+    runs-on: ubuntu-latest
+    steps:
+      - uses: actions/checkout@v3
+      - name: Compile USWDS assets
+        working-directory: ./src
+        run: |
+          docker compose run node npm install &&
+          docker compose run node npx gulp copyAssets &&
+          docker compose run node npx gulp compile
+      - name: Collect static assets 
+        working-directory: ./src
+        run: docker compose run app python manage.py collectstatic --no-input
+      - name: Deploy to cloud.gov sandbox
+        uses: cloud-gov/cg-cli-tools@main
+        env:
+          ENVIRONMENT: ${{ github.event.inputs.environment }}
+          CF_USERNAME: CF_${{ github.event.inputs.environment }}_USERNAME
+          CF_PASSWORD: CF_${{ github.event.inputs.environment }}_PASSWORD
+        with:
+          cf_username: ${{ secrets[env.CF_USERNAME] }}
+          cf_password: ${{ secrets[env.CF_PASSWORD] }}
+          cf_org: cisa-dotgov
+          cf_space: ${{ env.ENVIRONMENT }}
+          cf_manifest: ops/manifests/manifest-${{ env.ENVIRONMENT }}.yaml
+  comment:
+    runs-on: ubuntu-latest
+    needs: [deploy]
+    steps:
+      - uses: actions/github-script@v6
+        env:
+          ENVIRONMENT: ${{ github.event.inputs.environment }}
+        with:
+          github-token: ${{secrets.GITHUB_TOKEN}}
+          script: |
+            github.rest.issues.createComment({
+              owner: context.repo.owner,
+              repo: context.repo.repo,
+              body: '🥳 Successfully deployed to developer sandbox **[${{ env.ENVIRONMENT }}](https://getgov-${{ env.ENVIRONMENT }}.app.cloud.gov/)**.'
+            })
+          
+
diff --git a/src/registrar/admin.py b/src/registrar/admin.py
index 049eb38b4..9b842abf8 100644
--- a/src/registrar/admin.py
+++ b/src/registrar/admin.py
@@ -1342,7 +1342,7 @@ class DomainInformationAdmin(ListHeaderAdmin, ImportExportModelAdmin):
             for name, data in fieldsets:
                 fields = data.get("fields", [])
                 fields = tuple(field for field in fields if field not in DomainInformationAdmin.superuser_only_fields)
-                modified_fieldsets.append((name, {"fields": fields}))
+                modified_fieldsets.append((name, {**data, "fields": fields}))
             return modified_fieldsets
         return fieldsets
 
@@ -1603,7 +1603,6 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
         "is_election_board",
         "federal_agency",
         "status_history",
-        "action_needed_reason_email",
     )
 
     # Read only that we'll leverage for CISA Analysts
@@ -1657,7 +1656,7 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
             for name, data in fieldsets:
                 fields = data.get("fields", [])
                 fields = tuple(field for field in fields if field not in self.superuser_only_fields)
-                modified_fieldsets.append((name, {"fields": fields}))
+                modified_fieldsets.append((name, {**data, "fields": fields}))
             return modified_fieldsets
         return fieldsets
 
@@ -1704,29 +1703,39 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
         if not change:
             return super().save_model(request, obj, form, change)
 
-        # == Handle non-status changes == #
-        # Change this in #1901. Add a check on "not self.action_needed_reason_email"
-        if obj.action_needed_reason:
-            self._handle_action_needed_reason_email(obj)
-            should_save = True
-
         # Get the original domain request from the database.
         original_obj = models.DomainRequest.objects.get(pk=obj.pk)
+
+        # == Handle action_needed_reason == #
+
+        reason_changed = obj.action_needed_reason != original_obj.action_needed_reason
+        if reason_changed:
+            # Track the fact that we sent out an email
+            request.session["action_needed_email_sent"] = True
+
+            # Set the action_needed_reason_email to the default if nothing exists.
+            # Since this check occurs after save, if the user enters a value then we won't update.
+
+            default_email = self._get_action_needed_reason_default_email(obj, obj.action_needed_reason)
+            if obj.action_needed_reason_email:
+                emails = self.get_all_action_needed_reason_emails(obj)
+                is_custom_email = obj.action_needed_reason_email not in emails.values()
+                if not is_custom_email:
+                    obj.action_needed_reason_email = default_email
+            else:
+                obj.action_needed_reason_email = default_email
+
+        # == Handle status == #
         if obj.status == original_obj.status:
             # If the status hasn't changed, let the base function take care of it
             return super().save_model(request, obj, form, change)
+        else:
+            # Run some checks on the current object for invalid status changes
+            obj, should_save = self._handle_status_change(request, obj, original_obj)
 
-        # == Handle status changes == #
-        # Run some checks on the current object for invalid status changes
-        obj, should_save = self._handle_status_change(request, obj, original_obj)
-
-        # We should only save if we don't display any errors in the steps above.
-        if should_save:
-            return super().save_model(request, obj, form, change)
-
-    def _handle_action_needed_reason_email(self, obj):
-        text = self._get_action_needed_reason_default_email_text(obj, obj.action_needed_reason)
-        obj.action_needed_reason_email = text.get("email_body_text")
+            # We should only save if we don't display any errors in the steps above.
+            if should_save:
+                return super().save_model(request, obj, form, change)
 
     def _handle_status_change(self, request, obj, original_obj):
         """
@@ -1921,49 +1930,54 @@ class DomainRequestAdmin(ListHeaderAdmin, ImportExportModelAdmin):
         # Initialize extra_context and add filtered entries
         extra_context = extra_context or {}
         extra_context["filtered_audit_log_entries"] = filtered_audit_log_entries
-        extra_context["action_needed_reason_emails"] = self.get_all_action_needed_reason_emails_as_json(obj)
+        emails = self.get_all_action_needed_reason_emails(obj)
+        extra_context["action_needed_reason_emails"] = json.dumps(emails)
         extra_context["has_profile_feature_flag"] = flag_is_active(request, "profile_feature")
 
+        # Denote if an action needed email was sent or not
+        email_sent = request.session.get("action_needed_email_sent", False)
+        extra_context["action_needed_email_sent"] = email_sent
+        if email_sent:
+            request.session["action_needed_email_sent"] = False
+
         # Call the superclass method with updated extra_context
         return super().change_view(request, object_id, form_url, extra_context)
 
-    def get_all_action_needed_reason_emails_as_json(self, domain_request):
+    def get_all_action_needed_reason_emails(self, domain_request):
         """Returns a json dictionary of every action needed reason and its associated email
         for this particular domain request."""
+
         emails = {}
         for action_needed_reason in domain_request.ActionNeededReasons:
-            enum_value = action_needed_reason.value
-            # Change this in #1901. Just add a check for the current value.
-            emails[enum_value] = self._get_action_needed_reason_default_email_text(domain_request, enum_value)
-        return json.dumps(emails)
+            # Map the action_needed_reason to its default email
+            emails[action_needed_reason.value] = self._get_action_needed_reason_default_email(
+                domain_request, action_needed_reason.value
+            )
 
-    def _get_action_needed_reason_default_email_text(self, domain_request, action_needed_reason: str):
+        return emails
+
+    def _get_action_needed_reason_default_email(self, domain_request, action_needed_reason):
         """Returns the default email associated with the given action needed reason"""
-        if action_needed_reason is None or action_needed_reason == domain_request.ActionNeededReasons.OTHER:
-            return {
-                "subject_text": None,
-                "email_body_text": None,
-            }
-
-        # Get the email body
-        template_path = f"emails/action_needed_reasons/{action_needed_reason}.txt"
-        template = get_template(template_path)
-
-        # Get the email subject
-        template_subject_path = f"emails/action_needed_reasons/{action_needed_reason}_subject.txt"
-        subject_template = get_template(template_subject_path)
+        if not action_needed_reason or action_needed_reason == DomainRequest.ActionNeededReasons.OTHER:
+            return None
 
         if flag_is_active(None, "profile_feature"):  # type: ignore
             recipient = domain_request.creator
         else:
             recipient = domain_request.submitter
 
-        # Return the content of the rendered views
+        # Return the context of the rendered views
         context = {"domain_request": domain_request, "recipient": recipient}
-        return {
-            "subject_text": subject_template.render(context=context),
-            "email_body_text": template.render(context=context),
-        }
+
+        # Get the email body
+        template_path = f"emails/action_needed_reasons/{action_needed_reason}.txt"
+
+        email_body_text = get_template(template_path).render(context=context)
+        email_body_text_cleaned = None
+        if email_body_text:
+            email_body_text_cleaned = email_body_text.strip().lstrip("\n")
+
+        return email_body_text_cleaned
 
     def process_log_entry(self, log_entry):
         """Process a log entry and return filtered entry dictionary if applicable."""
diff --git a/src/registrar/assets/js/get-gov-admin.js b/src/registrar/assets/js/get-gov-admin.js
index ad759f445..0f7219913 100644
--- a/src/registrar/assets/js/get-gov-admin.js
+++ b/src/registrar/assets/js/get-gov-admin.js
@@ -36,6 +36,15 @@ function openInNewTab(el, removeAttribute = false){
     }
 };
 
+// Adds or removes a boolean from our session
+function addOrRemoveSessionBoolean(name, add){
+    if (add) {
+        sessionStorage.setItem(name, "true");
+    }else {
+        sessionStorage.removeItem(name); 
+    }
+}
+
 // <<>><<>><<>><<>><<>><<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
 // Event handlers.
 
@@ -418,15 +427,6 @@ function initializeWidgetOnList(list, parentId) {
             object.classList.add("display-none");
         }
     }
-
-    // Adds or removes a boolean from our session
-    function addOrRemoveSessionBoolean(name, add){
-        if (add) {
-            sessionStorage.setItem(name, "true");
-        }else {
-            sessionStorage.removeItem(name); 
-        }
-    }
 })();
 
 /** An IIFE for toggling the submit bar on domain request forms
@@ -526,54 +526,80 @@ function initializeWidgetOnList(list, parentId) {
  * This shows the auto generated email on action needed reason.
 */
 (function () {
-    let actionNeededReasonDropdown = document.querySelector("#id_action_needed_reason");
-    let actionNeededEmail = document.querySelector("#action_needed_reason_email_view_more");
-    if(actionNeededReasonDropdown && actionNeededEmail) {
-        // Add a change listener to the action needed reason dropdown 
-        handleChangeActionNeededEmail(actionNeededReasonDropdown, actionNeededEmail);
-    }
+    // Since this is an iife, these vars will be removed from memory afterwards
+    var actionNeededReasonDropdown = document.querySelector("#id_action_needed_reason");
+    var actionNeededEmail = document.querySelector("#id_action_needed_reason_email");
+    var readonlyView = document.querySelector("#action-needed-reason-email-readonly");
 
-    function handleChangeActionNeededEmail(actionNeededReasonDropdown, actionNeededEmail) {
-        actionNeededReasonDropdown.addEventListener("change", function() {
+    let emailWasSent = document.getElementById("action-needed-email-sent");
+    let actionNeededEmailData = document.getElementById('action-needed-emails-data').textContent;
+    let actionNeededEmailsJson = JSON.parse(actionNeededEmailData);
+
+    const domainRequestId = actionNeededReasonDropdown ? document.querySelector("#domain_request_id").value : null
+    const emailSentSessionVariableName = `actionNeededEmailSent-${domainRequestId}`;
+    const oldDropdownValue = actionNeededReasonDropdown ? actionNeededReasonDropdown.value : null;
+    const oldEmailValue = actionNeededEmailData ? actionNeededEmailData.value : null;
+
+    if(actionNeededReasonDropdown && actionNeededEmail && domainRequestId) {
+        // Add a change listener to dom load
+        document.addEventListener('DOMContentLoaded', function() {
             let reason = actionNeededReasonDropdown.value;
 
-            // If a reason isn't specified, no email will be sent.
-            // You also cannot save the model in this state.
-            // This flow occurs if you switch back to the empty picker state.
-            if(!reason) {
-                showNoEmailMessage(actionNeededEmail);
-                return;
-            }
-            
-            let actionNeededEmails = JSON.parse(document.getElementById('action-needed-emails-data').textContent)
-            let emailData = actionNeededEmails[reason];
-            if (emailData) {
-                let emailBody = emailData.email_body_text
-                if (emailBody) {
-                    actionNeededEmail.value = emailBody
-                    showActionNeededEmail(actionNeededEmail);
-                }else {
-                    showNoEmailMessage(actionNeededEmail);
-                }
-            }else {
-                showNoEmailMessage(actionNeededEmail);
+            // Handle the session boolean (to enable/disable editing)
+            if (emailWasSent && emailWasSent.value === "True") {
+                // An email was sent out - store that information in a session variable
+                addOrRemoveSessionBoolean(emailSentSessionVariableName, add=true);
             }
 
+            // Show an editable email field or a readonly one
+            updateActionNeededEmailDisplay(reason)
+        });
+
+        // Add a change listener to the action needed reason dropdown
+        actionNeededReasonDropdown.addEventListener("change", function() {
+            let reason = actionNeededReasonDropdown.value;
+            let emailBody = reason in actionNeededEmailsJson ? actionNeededEmailsJson[reason] : null;
+            if (reason && emailBody) {
+                // Replace the email content
+                actionNeededEmail.value = emailBody;
+
+                // Reset the session object on change since change refreshes the email content.
+                if (oldDropdownValue !== actionNeededReasonDropdown.value || oldEmailValue !== actionNeededEmail.value) {
+                    let emailSent = sessionStorage.getItem(emailSentSessionVariableName)
+                    if (emailSent !== null){
+                        addOrRemoveSessionBoolean(emailSentSessionVariableName, add=false)
+                    }
+                }
+            }
+
+            // Show an editable email field or a readonly one
+            updateActionNeededEmailDisplay(reason)
         });
     }
 
-    // Show the text field. Hide the "no email" message.
-    function showActionNeededEmail(actionNeededEmail){
-        let noEmailMessage = document.getElementById("no-email-message");
-        showElement(actionNeededEmail);
-        hideElement(noEmailMessage);
+    // Shows an editable email field or a readonly one.
+    // If the email doesn't exist or if we're of reason "other", display that no email was sent.
+    // Likewise, if we've sent this email before, we should just display the content.
+    function updateActionNeededEmailDisplay(reason) {
+        let emailHasBeenSentBefore = sessionStorage.getItem(emailSentSessionVariableName) !== null;
+        let collapseableDiv = readonlyView.querySelector(".collapse--dgsimple");
+        let showMoreButton = document.querySelector("#action_needed_reason_email__show_details");
+        if ((reason && reason != "other") && !emailHasBeenSentBefore) {
+            showElement(actionNeededEmail.parentElement)
+            hideElement(readonlyView)
+            hideElement(showMoreButton)
+        } else {
+            if (!reason || reason === "other") {
+                collapseableDiv.innerHTML = reason ? "No email will be sent." : "-";
+                hideElement(showMoreButton)
+                if (collapseableDiv.classList.contains("collapsed")) {
+                    showMoreButton.click()
+                }
+            }else {
+                showElement(showMoreButton)
+            }
+            hideElement(actionNeededEmail.parentElement)
+            showElement(readonlyView)
+        }
     }
-
-    // Hide the text field. Show the "no email" message.
-    function showNoEmailMessage(actionNeededEmail) {
-        let noEmailMessage = document.getElementById("no-email-message");
-        hideElement(actionNeededEmail);
-        showElement(noEmailMessage);
-    }
-
 })();
diff --git a/src/registrar/assets/js/get-gov.js b/src/registrar/assets/js/get-gov.js
index 7052d786f..83e575dc5 100644
--- a/src/registrar/assets/js/get-gov.js
+++ b/src/registrar/assets/js/get-gov.js
@@ -1826,6 +1826,9 @@ document.addEventListener('DOMContentLoaded', function() {
   }
 
   function setupListener(){
+
+    
+
     document.querySelectorAll('[id$="__edit-button"]').forEach(function(button) {
       // Get the "{field_name}" and "edit-button"
       let fieldIdParts = button.id.split("__")
@@ -1834,12 +1837,61 @@ document.addEventListener('DOMContentLoaded', function() {
         
         // When the edit button is clicked, show the input field under it
         handleEditButtonClick(fieldName, button);
+
+        let editableFormGroup = button.parentElement.parentElement.parentElement;
+        if (editableFormGroup){
+          let readonlyField = editableFormGroup.querySelector(".input-with-edit-button__readonly-field")
+          let inputField = document.getElementById(`id_${fieldName}`);
+          if (!inputField || !readonlyField) {
+            return;
+          }
+
+          let inputFieldValue = inputField.value
+          if (inputFieldValue || fieldName == "full_name"){
+            if (fieldName == "full_name"){
+              let firstName = document.querySelector("#id_first_name");
+              let middleName = document.querySelector("#id_middle_name");
+              let lastName = document.querySelector("#id_last_name");
+              if (firstName && lastName && firstName.value && lastName.value) {
+                let values = [firstName.value, middleName.value, lastName.value]
+                readonlyField.innerHTML = values.join(" ");
+              }else {
+                let fullNameField = document.querySelector('#full_name__edit-button-readonly');
+                let svg = fullNameField.querySelector("svg use")
+                if (svg) {
+                  const currentHref = svg.getAttribute('xlink:href');
+                  if (currentHref) {
+                    const parts = currentHref.split('#');
+                    if (parts.length === 2) {
+                      // Keep the path before '#' and replace the part after '#' with 'invalid'
+                      const newHref = parts[0] + '#error';
+                      svg.setAttribute('xlink:href', newHref);
+                      fullNameField.classList.add("input-with-edit-button__error")
+                      label = fullNameField.querySelector(".input-with-edit-button__readonly-field")
+                      label.innerHTML = "Unknown";
+                    }
+                  }
+                }
+              }
+              
+              // Technically, the full_name field is optional, but we want to display it as required. 
+              // This style is applied to readonly fields (gray text). This just removes it, as
+              // this is difficult to achieve otherwise by modifying the .readonly property.
+              if (readonlyField.classList.contains("text-base")) {
+                readonlyField.classList.remove("text-base")
+              }
+            }else {
+              readonlyField.innerHTML = inputFieldValue
+            }
+          }
+        }
       }
     });
   }
 
   function showInputOnErrorFields(){
     document.addEventListener('DOMContentLoaded', function() {
+
       // Get all input elements within the form
       let form = document.querySelector("#finish-profile-setup-form");
       let inputs = form ? form.querySelectorAll("input") : null;
@@ -1878,9 +1930,9 @@ document.addEventListener('DOMContentLoaded', function() {
     });
   };
 
-  // Hookup all edit buttons to the `handleEditButtonClick` function
   setupListener();
 
   // Show the input fields if an error exists
   showInputOnErrorFields();
+
 })();
diff --git a/src/registrar/assets/sass/_theme/_base.scss b/src/registrar/assets/sass/_theme/_base.scss
index cc060ee01..b56af71af 100644
--- a/src/registrar/assets/sass/_theme/_base.scss
+++ b/src/registrar/assets/sass/_theme/_base.scss
@@ -190,7 +190,7 @@ abbr[title] {
     svg.usa-icon {
       color: #{$dhs-red};
     }
-    div.readonly-field {
+    div.input-with-edit-button__readonly-field {
       color: #{$dhs-red};
     }
   }
diff --git a/src/registrar/forms/user_profile.py b/src/registrar/forms/user_profile.py
index bfdcd0da8..2a6ed4a47 100644
--- a/src/registrar/forms/user_profile.py
+++ b/src/registrar/forms/user_profile.py
@@ -71,7 +71,7 @@ class UserProfileForm(forms.ModelForm):
 class FinishSetupProfileForm(UserProfileForm):
     """Form for updating user profile."""
 
-    full_name = forms.CharField(required=True, label="Full name")
+    full_name = forms.CharField(required=False, label="Full name")
 
     def clean(self):
         cleaned_data = super().clean()
@@ -93,4 +93,7 @@ class FinishSetupProfileForm(UserProfileForm):
         self.fields["title"].label = "Title or role in your organization"
 
         # Define the "full_name" value
-        self.fields["full_name"].initial = self.instance.get_formatted_name()
+        full_name = None
+        if self.instance.first_name and self.instance.last_name:
+            full_name = self.instance.get_formatted_name()
+        self.fields["full_name"].initial = full_name
diff --git a/src/registrar/models/domain_request.py b/src/registrar/models/domain_request.py
index 92f5869f7..a7252e16b 100644
--- a/src/registrar/models/domain_request.py
+++ b/src/registrar/models/domain_request.py
@@ -1,7 +1,6 @@
 from __future__ import annotations
 from typing import Union
 import logging
-
 from django.apps import apps
 from django.conf import settings
 from django.db import models
@@ -619,9 +618,10 @@ class DomainRequest(TimeStampedModel):
 
         super().save(*args, **kwargs)
 
-        # Handle the action needed email. We send one when moving to action_needed,
-        # but we don't send one when we are _already_ in the state and change the reason.
-        self.sync_action_needed_reason()
+        # Handle the action needed email.
+        # An email is sent out when action_needed_reason is changed or added.
+        if self.action_needed_reason and self.status == self.DomainRequestStatus.ACTION_NEEDED:
+            self.sync_action_needed_reason()
 
         # Update the cached values after saving
         self._cache_status_and_action_needed_reason()
@@ -631,10 +631,10 @@ class DomainRequest(TimeStampedModel):
         was_already_action_needed = self._cached_status == self.DomainRequestStatus.ACTION_NEEDED
         reason_exists = self._cached_action_needed_reason is not None and self.action_needed_reason is not None
         reason_changed = self._cached_action_needed_reason != self.action_needed_reason
-        if was_already_action_needed and (reason_exists and reason_changed):
+        if was_already_action_needed and reason_exists and reason_changed:
             # We don't send emails out in state "other"
             if self.action_needed_reason != self.ActionNeededReasons.OTHER:
-                self._send_action_needed_reason_email()
+                self._send_action_needed_reason_email(email_content=self.action_needed_reason_email)
 
     def sync_yes_no_form_fields(self):
         """Some yes/no forms use a db field to track whether it was checked or not.
@@ -688,7 +688,15 @@ class DomainRequest(TimeStampedModel):
             logger.error(f"Can't query an approved domain while attempting {called_from}")
 
     def _send_status_update_email(
-        self, new_status, email_template, email_template_subject, send_email=True, bcc_address="", wrap_email=False
+        self,
+        new_status,
+        email_template,
+        email_template_subject,
+        bcc_address="",
+        context=None,
+        send_email=True,
+        wrap_email=False,
+        custom_email_content=None,
     ):
         """Send a status update email to the creator.
 
@@ -699,11 +707,18 @@ class DomainRequest(TimeStampedModel):
         If the waffle flag "profile_feature" is active, then this email will be sent to the
         domain request creator rather than the submitter
 
+        Optional args:
+        bcc_address: str -> the address to bcc to
+
+        context: dict -> The context sent to the template
+
         send_email: bool -> Used to bypass the send_templated_email function, in the event
         we just want to log that an email would have been sent, rather than actually sending one.
 
         wrap_email: bool -> Wraps emails using `wrap_text_and_preserve_paragraphs` if any given
         paragraph exceeds our desired max length (for prettier display).
+
+        custom_email_content: str -> Renders an email with the content of this string as its body text.
         """
 
         recipient = self.creator if flag_is_active(None, "profile_feature") else self.submitter
@@ -721,15 +736,21 @@ class DomainRequest(TimeStampedModel):
             return None
 
         try:
+            if not context:
+                context = {
+                    "domain_request": self,
+                    # This is the user that we refer to in the email
+                    "recipient": recipient,
+                }
+
+            if custom_email_content:
+                context["custom_email_content"] = custom_email_content
+
             send_templated_email(
                 email_template,
                 email_template_subject,
                 recipient.email,
-                context={
-                    "domain_request": self,
-                    # This is the user that we refer to in the email
-                    "recipient": recipient,
-                },
+                context=context,
                 bcc_address=bcc_address,
                 wrap_email=wrap_email,
             )
@@ -787,8 +808,8 @@ class DomainRequest(TimeStampedModel):
                 "submission confirmation",
                 "emails/submission_confirmation.txt",
                 "emails/submission_confirmation_subject.txt",
-                True,
-                bcc_address,
+                send_email=True,
+                bcc_address=bcc_address,
             )
 
     @transition(
@@ -858,43 +879,28 @@ class DomainRequest(TimeStampedModel):
 
         # Send out an email if an action needed reason exists
         if self.action_needed_reason and self.action_needed_reason != self.ActionNeededReasons.OTHER:
-            self._send_action_needed_reason_email(send_email)
+            email_content = self.action_needed_reason_email
+            self._send_action_needed_reason_email(send_email, email_content)
 
-    def _send_action_needed_reason_email(self, send_email=True):
+    def _send_action_needed_reason_email(self, send_email=True, email_content=None):
         """Sends out an automatic email for each valid action needed reason provided"""
 
-        # Store the filenames of the template and template subject
-        email_template_name: str = ""
-        email_template_subject_name: str = ""
-
-        # Check for the "type" of action needed reason.
-        can_send_email = True
-        match self.action_needed_reason:
-            # Add to this match if you need to pass in a custom filename for these templates.
-            case self.ActionNeededReasons.OTHER, _:
-                # Unknown and other are default cases - do nothing
-                can_send_email = False
-
-        # Assumes that the template name matches the action needed reason if nothing is specified.
-        # This is so you can override if you need, or have this taken care of for you.
-        if not email_template_name and not email_template_subject_name:
-            email_template_name = f"{self.action_needed_reason}.txt"
-            email_template_subject_name = f"{self.action_needed_reason}_subject.txt"
+        email_template_name = "custom_email.txt"
+        email_template_subject_name = f"{self.action_needed_reason}_subject.txt"
 
         bcc_address = ""
         if settings.IS_PRODUCTION:
             bcc_address = settings.DEFAULT_FROM_EMAIL
 
-        # If we can, try to send out an email as long as send_email=True
-        if can_send_email:
-            self._send_status_update_email(
-                new_status="action needed",
-                email_template=f"emails/action_needed_reasons/{email_template_name}",
-                email_template_subject=f"emails/action_needed_reasons/{email_template_subject_name}",
-                send_email=send_email,
-                bcc_address=bcc_address,
-                wrap_email=True,
-            )
+        self._send_status_update_email(
+            new_status="action needed",
+            email_template=f"emails/action_needed_reasons/{email_template_name}",
+            email_template_subject=f"emails/action_needed_reasons/{email_template_subject_name}",
+            send_email=send_email,
+            bcc_address=bcc_address,
+            custom_email_content=email_content,
+            wrap_email=True,
+        )
 
     @transition(
         field="status",
@@ -952,7 +958,7 @@ class DomainRequest(TimeStampedModel):
             "domain request approved",
             "emails/status_change_approved.txt",
             "emails/status_change_approved_subject.txt",
-            send_email,
+            send_email=send_email,
         )
 
     @transition(
diff --git a/src/registrar/models/user.py b/src/registrar/models/user.py
index 87b7799d3..707714939 100644
--- a/src/registrar/models/user.py
+++ b/src/registrar/models/user.py
@@ -115,7 +115,8 @@ class User(AbstractUser):
             self.title,
             self.phone,
         ]
-        return None not in user_values
+
+        return None not in user_values and "" not in user_values
 
     def __str__(self):
         # this info is pulled from Login.gov
diff --git a/src/registrar/templates/django/admin/includes/detail_table_fieldset.html b/src/registrar/templates/django/admin/includes/detail_table_fieldset.html
index 8b8748f80..51dd9b518 100644
--- a/src/registrar/templates/django/admin/includes/detail_table_fieldset.html
+++ b/src/registrar/templates/django/admin/includes/detail_table_fieldset.html
@@ -143,6 +143,28 @@ This is using a custom implementation fieldset.html (see admin/fieldset.html)
     {% endwith %}
 {% endblock field_readonly %}
 
+{% block field_other %}
+    {% if field.field.name == "action_needed_reason_email" %}
+    <div id="action-needed-reason-email-readonly" class="readonly margin-top-0 padding-top-0 display-none">
+        <div class="margin-top-05 collapse--dgsimple collapsed">
+        {{ field.field.value|linebreaks }}
+        </div>
+        <button id="action_needed_reason_email__show_details" type="button" class="collapse-toggle--dgsimple usa-button usa-button--unstyled margin-top-0 margin-bottom-1 margin-left-1">
+            <span>Show details</span>
+            <svg class="usa-icon" aria-hidden="true" focusable="false" role="img" width="24" height="24">
+                <use xlink:href="/public/img/sprite.svg#expand_more"></use>
+            </svg>
+        </button>
+    </div>
+    <div>
+        {{ field.field }}
+        <input id="action-needed-email-sent" class="display-none" value="{{action_needed_email_sent}}">
+    </div>
+    {% else %}
+        {{ field.field }}
+    {% endif %}
+{% endblock field_other %}
+
 {% block after_help_text %}
     {% if field.field.name == "action_needed_reason_email" %}
         {% comment %}
diff --git a/src/registrar/templates/emails/action_needed_reasons/custom_email.txt b/src/registrar/templates/emails/action_needed_reasons/custom_email.txt
new file mode 100644
index 000000000..58e539816
--- /dev/null
+++ b/src/registrar/templates/emails/action_needed_reasons/custom_email.txt
@@ -0,0 +1,3 @@
+{% autoescape off %}{# In a text file, we don't want to have HTML entities escaped #}
+{{ custom_email_content }}
+{% endautoescape %}
diff --git a/src/registrar/templates/includes/readonly_input.html b/src/registrar/templates/includes/readonly_input.html
index ebd5d788e..47db97f00 100644
--- a/src/registrar/templates/includes/readonly_input.html
+++ b/src/registrar/templates/includes/readonly_input.html
@@ -8,7 +8,7 @@
             <use xlink:href="{%static 'img/sprite.svg'%}#error"></use>
         {%endif %}
     </svg>
-    <div class="display-inline padding-left-05 margin-left-3 readonly-field {% if not field.field.required %}text-base{% endif %}">
+    <div class="display-inline padding-left-05 margin-left-3 input-with-edit-button__readonly-field {% if not field.field.required %}text-base{% endif %}">
         {% if field.name != "phone" %}
         {{ field.value }}
         {% else %}
diff --git a/src/registrar/tests/test_admin.py b/src/registrar/tests/test_admin.py
index b77a1faf4..ac49b1bee 100644
--- a/src/registrar/tests/test_admin.py
+++ b/src/registrar/tests/test_admin.py
@@ -1399,13 +1399,18 @@ class TestDomainRequestAdmin(MockEppLib):
             self.assertContains(response, "status in [submitted,in review,action needed]", count=1)
 
     @less_console_noise_decorator
-    def transition_state_and_send_email(self, domain_request, status, rejection_reason=None, action_needed_reason=None):
+    def transition_state_and_send_email(
+        self, domain_request, status, rejection_reason=None, action_needed_reason=None, action_needed_reason_email=None
+    ):
         """Helper method for the email test cases."""
 
         with boto3_mocking.clients.handler_for("sesv2", self.mock_client):
             # Create a mock request
             request = self.factory.post("/admin/registrar/domainrequest/{}/change/".format(domain_request.pk))
 
+            # Create a fake session to hook to
+            request.session = {}
+
             # Modify the domain request's properties
             domain_request.status = status
 
@@ -1415,6 +1420,9 @@ class TestDomainRequestAdmin(MockEppLib):
             if action_needed_reason:
                 domain_request.action_needed_reason = action_needed_reason
 
+            if action_needed_reason_email:
+                domain_request.action_needed_reason_email = action_needed_reason_email
+
             # Use the model admin's save_model method
             self.admin.save_model(request, domain_request, form=None, change=True)
 
@@ -1468,6 +1476,7 @@ class TestDomainRequestAdmin(MockEppLib):
         # Test the email sent out for already_has_domains
         already_has_domains = DomainRequest.ActionNeededReasons.ALREADY_HAS_DOMAINS
         self.transition_state_and_send_email(domain_request, action_needed, action_needed_reason=already_has_domains)
+
         self.assert_email_is_accurate("ORGANIZATION ALREADY HAS A .GOV DOMAIN", 0, EMAIL, bcc_email_address=BCC_EMAIL)
         self.assertEqual(len(self.mock_client.EMAILS_SENT), 1)
 
@@ -1487,7 +1496,7 @@ class TestDomainRequestAdmin(MockEppLib):
         )
         self.assertEqual(len(self.mock_client.EMAILS_SENT), 3)
 
-        # Test the email sent out for questionable_so
+        # Test that a custom email is sent out for questionable_so
         questionable_so = DomainRequest.ActionNeededReasons.QUESTIONABLE_SENIOR_OFFICIAL
         self.transition_state_and_send_email(domain_request, action_needed, action_needed_reason=questionable_so)
         self.assert_email_is_accurate(
@@ -1502,6 +1511,43 @@ class TestDomainRequestAdmin(MockEppLib):
         # Should be unchanged from before
         self.assertEqual(len(self.mock_client.EMAILS_SENT), 4)
 
+        # Tests if an analyst can override existing email content
+        questionable_so = DomainRequest.ActionNeededReasons.QUESTIONABLE_SENIOR_OFFICIAL
+        self.transition_state_and_send_email(
+            domain_request,
+            action_needed,
+            action_needed_reason=questionable_so,
+            action_needed_reason_email="custom email content",
+        )
+
+        domain_request.refresh_from_db()
+        self.assert_email_is_accurate("custom email content", 4, EMAIL, bcc_email_address=BCC_EMAIL)
+        self.assertEqual(len(self.mock_client.EMAILS_SENT), 5)
+
+        # Tests if a new email gets sent when just the email is changed.
+        # An email should NOT be sent out if we just modify the email content.
+        self.transition_state_and_send_email(
+            domain_request,
+            action_needed,
+            action_needed_reason=questionable_so,
+            action_needed_reason_email="dummy email content",
+        )
+
+        self.assertEqual(len(self.mock_client.EMAILS_SENT), 5)
+
+        # Set the request back to in review
+        domain_request.in_review()
+
+        # Try sending another email when changing states AND including content
+        self.transition_state_and_send_email(
+            domain_request,
+            action_needed,
+            action_needed_reason=eligibility_unclear,
+            action_needed_reason_email="custom content when starting anew",
+        )
+        self.assert_email_is_accurate("custom content when starting anew", 5, EMAIL, bcc_email_address=BCC_EMAIL)
+        self.assertEqual(len(self.mock_client.EMAILS_SENT), 6)
+
     def test_save_model_sends_submitted_email(self):
         """When transitioning to submitted from started or withdrawn on a domain request,
         an email is sent out.
@@ -2242,72 +2288,71 @@ class TestDomainRequestAdmin(MockEppLib):
             self.assertContains(response, "When a domain request is in ineligible status")
             self.assertContains(response, "Yes, select ineligible status")
 
+    @less_console_noise_decorator
     def test_readonly_when_restricted_creator(self):
-        with less_console_noise():
-            domain_request = completed_domain_request(status=DomainRequest.DomainRequestStatus.IN_REVIEW)
-            with boto3_mocking.clients.handler_for("sesv2", self.mock_client):
-                domain_request.creator.status = User.RESTRICTED
-                domain_request.creator.save()
+        domain_request = completed_domain_request(status=DomainRequest.DomainRequestStatus.IN_REVIEW)
+        with boto3_mocking.clients.handler_for("sesv2", self.mock_client):
+            domain_request.creator.status = User.RESTRICTED
+            domain_request.creator.save()
 
-            request = self.factory.get("/")
-            request.user = self.superuser
+        request = self.factory.get("/")
+        request.user = self.superuser
 
-            readonly_fields = self.admin.get_readonly_fields(request, domain_request)
+        readonly_fields = self.admin.get_readonly_fields(request, domain_request)
 
-            expected_fields = [
-                "other_contacts",
-                "current_websites",
-                "alternative_domains",
-                "is_election_board",
-                "federal_agency",
-                "status_history",
-                "action_needed_reason_email",
-                "id",
-                "created_at",
-                "updated_at",
-                "status",
-                "rejection_reason",
-                "action_needed_reason",
-                "action_needed_reason_email",
-                "federal_agency",
-                "portfolio",
-                "sub_organization",
-                "creator",
-                "investigator",
-                "generic_org_type",
-                "is_election_board",
-                "organization_type",
-                "federally_recognized_tribe",
-                "state_recognized_tribe",
-                "tribe_name",
-                "federal_type",
-                "organization_name",
-                "address_line1",
-                "address_line2",
-                "city",
-                "state_territory",
-                "zipcode",
-                "urbanization",
-                "about_your_organization",
-                "senior_official",
-                "approved_domain",
-                "requested_domain",
-                "submitter",
-                "purpose",
-                "no_other_contacts_rationale",
-                "anything_else",
-                "has_anything_else_text",
-                "cisa_representative_email",
-                "cisa_representative_first_name",
-                "cisa_representative_last_name",
-                "has_cisa_representative",
-                "is_policy_acknowledged",
-                "submission_date",
-                "notes",
-                "alternative_domains",
-            ]
+        expected_fields = [
+            "other_contacts",
+            "current_websites",
+            "alternative_domains",
+            "is_election_board",
+            "federal_agency",
+            "status_history",
+            "id",
+            "created_at",
+            "updated_at",
+            "status",
+            "rejection_reason",
+            "action_needed_reason",
+            "action_needed_reason_email",
+            "federal_agency",
+            "portfolio",
+            "sub_organization",
+            "creator",
+            "investigator",
+            "generic_org_type",
+            "is_election_board",
+            "organization_type",
+            "federally_recognized_tribe",
+            "state_recognized_tribe",
+            "tribe_name",
+            "federal_type",
+            "organization_name",
+            "address_line1",
+            "address_line2",
+            "city",
+            "state_territory",
+            "zipcode",
+            "urbanization",
+            "about_your_organization",
+            "senior_official",
+            "approved_domain",
+            "requested_domain",
+            "submitter",
+            "purpose",
+            "no_other_contacts_rationale",
+            "anything_else",
+            "has_anything_else_text",
+            "cisa_representative_email",
+            "cisa_representative_first_name",
+            "cisa_representative_last_name",
+            "has_cisa_representative",
+            "is_policy_acknowledged",
+            "submission_date",
+            "notes",
+            "alternative_domains",
+        ]
 
-            self.assertEqual(readonly_fields, expected_fields)
+        self.assertEqual(readonly_fields, expected_fields)
 
     def test_readonly_fields_for_analyst(self):
         with less_console_noise():
@@ -2323,7 +2368,6 @@ class TestDomainRequestAdmin(MockEppLib):
                 "is_election_board",
                 "federal_agency",
                 "status_history",
-                "action_needed_reason_email",
                 "creator",
                 "about_your_organization",
                 "requested_domain",
@@ -2355,7 +2399,6 @@ class TestDomainRequestAdmin(MockEppLib):
                 "is_election_board",
                 "federal_agency",
                 "status_history",
-                "action_needed_reason_email",
             ]
 
             self.assertEqual(readonly_fields, expected_fields)
@@ -2425,6 +2468,8 @@ class TestDomainRequestAdmin(MockEppLib):
             request = self.factory.post("/admin/registrar/domainrequest/{}/change/".format(domain_request.pk))
             request.user = self.superuser
 
+            request.session = {}
+
             # Define a custom implementation for is_active
             def custom_is_active(self):
                 return domain_is_active  # Override to return True
diff --git a/src/registrar/tests/test_reports.py b/src/registrar/tests/test_reports.py
index ded04e31b..37eeb7e3c 100644
--- a/src/registrar/tests/test_reports.py
+++ b/src/registrar/tests/test_reports.py
@@ -208,6 +208,7 @@ class ExportDataTest(MockDb, MockEppLib):
     @less_console_noise_decorator
     def test_domain_data_type(self):
         """Shows security contacts, domain managers, so"""
+        self.maxDiff = None
         # Add security email information
         self.domain_1.name = "defaultsecurity.gov"
         self.domain_1.save()
@@ -402,6 +403,7 @@ class ExportDataTest(MockDb, MockEppLib):
 
         squeaker@rocks.com is invited to domain2 (DNS_NEEDED) and domain10 (No managers).
         She should show twice in this report but not in test_DomainManaged."""
+        self.maxDiff = None
         # Create a CSV file in memory
         csv_file = StringIO()
         # Call the export functions
diff --git a/src/registrar/tests/test_views.py b/src/registrar/tests/test_views.py
index 7ff054ef6..e5de9d49d 100644
--- a/src/registrar/tests/test_views.py
+++ b/src/registrar/tests/test_views.py
@@ -538,6 +538,49 @@ class FinishUserProfileTests(TestWithUser, WebTest):
         self._set_session_cookie()
         return page.follow() if follow else page
 
+    @less_console_noise_decorator
+    @override_flag("profile_feature", active=True)
+    def test_full_name_initial_value(self):
+        """Test that full_name initial value is empty when first_name or last_name is empty.
+        This will later be displayed as "unknown" using javascript."""
+        self.app.set_user(self.incomplete_regular_user.username)
+
+        # Test when first_name is empty
+        self.incomplete_regular_user.first_name = ""
+        self.incomplete_regular_user.last_name = "Doe"
+        self.incomplete_regular_user.save()
+
+        finish_setup_page = self.app.get(reverse("home")).follow()
+        form = finish_setup_page.form
+        self.assertEqual(form["full_name"].value, "")
+
+        # Test when last_name is empty
+        self.incomplete_regular_user.first_name = "John"
+        self.incomplete_regular_user.last_name = ""
+        self.incomplete_regular_user.save()
+
+        finish_setup_page = self.app.get(reverse("home")).follow()
+        form = finish_setup_page.form
+        self.assertEqual(form["full_name"].value, "")
+
+        # Test when both first_name and last_name are empty
+        self.incomplete_regular_user.first_name = ""
+        self.incomplete_regular_user.last_name = ""
+        self.incomplete_regular_user.save()
+
+        finish_setup_page = self.app.get(reverse("home")).follow()
+        form = finish_setup_page.form
+        self.assertEqual(form["full_name"].value, "")
+
+        # Test when both first_name and last_name are present
+        self.incomplete_regular_user.first_name = "John"
+        self.incomplete_regular_user.last_name = "Doe"
+        self.incomplete_regular_user.save()
+
+        finish_setup_page = self.app.get(reverse("home")).follow()
+        form = finish_setup_page.form
+        self.assertEqual(form["full_name"].value, "John Doe")
+
     @less_console_noise_decorator
     def test_new_user_with_profile_feature_on(self):
         """Tests that a new user is redirected to the profile setup page when profile_feature is on"""
@@ -576,6 +619,49 @@ class FinishUserProfileTests(TestWithUser, WebTest):
             completed_setup_page = self.app.get(reverse("home"))
             self.assertContains(completed_setup_page, "Manage your domain")
 
+    @less_console_noise_decorator
+    def test_new_user_with_empty_name_can_add_name(self):
+        """Tests that a new user without a name can still enter this information accordingly"""
+        self.incomplete_regular_user.first_name = ""
+        self.incomplete_regular_user.last_name = ""
+        self.incomplete_regular_user.save()
+        self.app.set_user(self.incomplete_regular_user.username)
+        with override_flag("profile_feature", active=True):
+            # This will redirect the user to the setup page.
+            # Follow implicity checks if our redirect is working.
+            finish_setup_page = self.app.get(reverse("home")).follow()
+            self._set_session_cookie()
+
+            # Assert that we're on the right page
+            self.assertContains(finish_setup_page, "Finish setting up your profile")
+
+            finish_setup_page = self._submit_form_webtest(finish_setup_page.form)
+
+            self.assertEqual(finish_setup_page.status_code, 200)
+
+            # We're missing a phone number, so the page should tell us that
+            self.assertContains(finish_setup_page, "Enter your phone number.")
+
+            # Check for the name of the save button
+            self.assertContains(finish_setup_page, "user_setup_save_button")
+
+            # Add a phone number
+            finish_setup_form = finish_setup_page.form
+            finish_setup_form["first_name"] = "test"
+            finish_setup_form["last_name"] = "test2"
+            finish_setup_form["phone"] = "(201) 555-0123"
+            finish_setup_form["title"] = "CEO"
+            finish_setup_form["last_name"] = "example"
+            save_page = self._submit_form_webtest(finish_setup_form, follow=True)
+
+            self.assertEqual(save_page.status_code, 200)
+            self.assertContains(save_page, "Your profile has been updated.")
+
+            # Try to navigate back to the home page.
+            # This is the same as clicking the back button.
+            completed_setup_page = self.app.get(reverse("home"))
+            self.assertContains(completed_setup_page, "Manage your domain")
+
     @less_console_noise_decorator
     def test_new_user_goes_to_domain_request_with_profile_feature_on(self):
         """Tests that a new user is redirected to the domain request page when profile_feature is on"""
diff --git a/src/registrar/utility/email.py b/src/registrar/utility/email.py
index 6fdaa3e3d..e274893a2 100644
--- a/src/registrar/utility/email.py
+++ b/src/registrar/utility/email.py
@@ -46,6 +46,10 @@ def send_templated_email(
     template = get_template(template_name)
     email_body = template.render(context=context)
 
+    # Do cleanup on the email body. For emails with custom content.
+    if email_body:
+        email_body.strip().lstrip("\n")
+
     subject_template = get_template(subject_template_name)
     subject = subject_template.render(context=context)