mirror of
https://github.com/getnamingo/registry.git
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340 lines
No EOL
16 KiB
PHP
340 lines
No EOL
16 KiB
PHP
<?php
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namespace App\Controllers;
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use App\Models\Tickets;
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use App\Lib\Mail;
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use Psr\Http\Message\ResponseInterface as Response;
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use Psr\Http\Message\ServerRequestInterface as Request;
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use Psr\Container\ContainerInterface;
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class SupportController extends Controller
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{
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public function view(Request $request, Response $response)
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{
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return view($response,'admin/support/view.twig');
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}
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public function newticket(Request $request, Response $response)
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{
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if ($request->getMethod() === 'POST') {
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// Retrieve POST data
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$data = $request->getParsedBody();
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$db = $this->container->get('db');
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$categories = $db->select("SELECT * FROM ticket_categories");
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$category = $data['category'] ?? null;
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$subject = htmlspecialchars($data['subject'], ENT_QUOTES, 'UTF-8') ?? null;
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$message = $data['message'] ?? null;
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if (!$subject) {
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$this->container->get('flash')->addMessage('error', 'Please enter a subject');
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return $response->withHeader('Location', '/support/new')->withStatus(302);
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}
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if (!$message) {
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$this->container->get('flash')->addMessage('error', 'Please enter a message');
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return $response->withHeader('Location', '/support/new')->withStatus(302);
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}
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if (mb_strlen($message, 'UTF-8') > 5000) {
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$this->container->get('flash')->addMessage('error', 'The provided message exceeds the 5,000 character limit');
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return $response->withHeader('Location', '/support/new')->withStatus(302);
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}
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try {
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$db->beginTransaction();
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$currentDateTime = new \DateTime();
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$crdate = $currentDateTime->format('Y-m-d H:i:s.v');
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$db->insert(
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'support_tickets',
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[
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'user_id' => $_SESSION['auth_user_id'],
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'category_id' => $category,
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'subject' => $subject,
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'message' => $message,
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'status' => 'Open',
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'priority' => 'Medium',
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'reported_domain' => null,
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'nature_of_abuse' => null,
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'evidence' => null,
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'relevant_urls' => null,
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'date_of_incident' => null,
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'date_created' => $crdate,
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'last_updated' => null,
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]
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);
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$ticket_id = $db->getLastInsertId();
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$db->commit();
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$link = envi('APP_URL').'/ticket/'.$ticket_id;
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$email = $db->selectValue('SELECT email FROM users WHERE id = ?', [$_SESSION['auth_user_id']]);
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$registry = $db->selectValue('SELECT value FROM settings WHERE name = ?', ['company_name']);
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$crdate = $currentDateTime->format('Y-m-d H:i:s.v');
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$message = file_get_contents(__DIR__.'/../../resources/views/mail/ticket.html');
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$placeholders = ['{registry}', '{link}', '{app_name}', '{app_url}', '{crdate}', '{ticket_id}', '{subject}'];
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$replacements = [$registry, $link, envi('APP_NAME'), envi('APP_URL'), $crdate, $ticket_id, $subject];
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$message = str_replace($placeholders, $replacements, $message);
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$mailsubject = '[' . envi('APP_NAME') . '] New Support Ticket Created';
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$from = ['email'=>envi('MAIL_FROM_ADDRESS'), 'name'=>envi('MAIL_FROM_NAME')];
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$to = ['email'=>$email, 'name'=>''];
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// send message
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Mail::send($mailsubject, $message, $from, $to);
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} catch (Exception $e) {
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$db->rollBack();
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$this->container->get('flash')->addMessage('error', 'Database error: ' . $e->getMessage());
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return $response->withHeader('Location', '/support/new')->withStatus(302);
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}
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$this->container->get('flash')->addMessage('success', 'Support ticket ' . $subject . ' has been created successfully!');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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$db = $this->container->get('db');
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$categories = $db->select("SELECT * FROM ticket_categories");
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// Default view for GET requests or if POST data is not set
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return view($response,'admin/support/newticket.twig', [
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'categories' => $categories,
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]);
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}
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public function viewTicket(Request $request, Response $response, $args)
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{
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$ticketNumber = filter_var($args, FILTER_VALIDATE_INT);
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$db = $this->container->get('db');
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if ($ticketNumber === false) {
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$this->container->get('flash')->addMessage('error', 'Invalid ticket number');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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$ticket_owner = $db->selectValue('SELECT user_id FROM support_tickets WHERE id = ?', [$ticketNumber]);
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if ($ticket_owner != $_SESSION['auth_user_id'] && $_SESSION["auth_roles"] != 0) {
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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// Get the current URI
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$uri = $request->getUri()->getPath();
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$ticket = $db->selectRow('SELECT st.*, u.username AS ticket_creator, st.user_id
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FROM support_tickets AS st
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JOIN users AS u ON st.user_id = u.id
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WHERE st.id = ?', [$ticketNumber]);
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if ($ticket) {
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$replies = $db->select('SELECT tr.*, u.username AS responder_name, tr.responder_id
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FROM ticket_responses AS tr
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JOIN users AS u ON tr.responder_id = u.id
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WHERE tr.ticket_id = ?
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ORDER BY tr.date_created ASC', [$ticketNumber]);
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$category = $db->selectValue('SELECT name FROM ticket_categories WHERE id = ?', [$ticket['category_id']]);
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$_SESSION['current_ticket'] = [$ticket['id']];
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return view($response,'admin/support/viewTicket.twig', [
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'ticket' => $ticket,
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'replies' => $replies,
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'category' => $category,
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'currentUri' => $uri,
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'user_id' => $_SESSION['auth_user_id']
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]);
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} else {
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$this->container->get('flash')->addMessage('error', 'Invalid ticket number');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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}
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public function replyTicket(Request $request, Response $response)
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{
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if ($request->getMethod() === 'POST') {
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// Retrieve POST data
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$data = $request->getParsedBody();
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$db = $this->container->get('db');
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// Get the current URI
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$uri = $request->getUri()->getPath();
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$categories = $db->select("SELECT * FROM ticket_categories");
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if (!empty($_SESSION['current_ticket'])) {
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$ticket_id = $_SESSION['current_ticket'][0];
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} else {
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$this->container->get('flash')->addMessage('error', 'No ticket selected');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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$responseText = $data['responseText'] ?? null;
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if (mb_strlen($responseText, 'UTF-8') > 5000) {
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$this->container->get('flash')->addMessage('error', 'The provided message exceeds the 5,000 character limit');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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$ticket_owner = $db->selectValue('SELECT user_id FROM support_tickets WHERE id = ?', [$ticket_id]);
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if ($ticket_owner != $_SESSION['auth_user_id'] && $_SESSION["auth_roles"] != 0) {
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$this->container->get('flash')->addMessage('error', 'You do not have permission to perform this action');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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if (!$responseText) {
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$this->container->get('flash')->addMessage('error', 'Please enter a reply');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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try {
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$currentDateTime = new \DateTime();
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$crdate = $currentDateTime->format('Y-m-d H:i:s.v');
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$db->insert(
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'ticket_responses',
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[
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'ticket_id' => $ticket_id,
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'responder_id' => $_SESSION['auth_user_id'],
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'response' => $responseText,
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'date_created' => $crdate,
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]
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);
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$db->update(
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'support_tickets',
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[
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'status' => 'In Progress',
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'last_updated' => $crdate
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],
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[
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'id' => $ticket_id
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]
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);
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$link = envi('APP_URL').'/ticket/'.$ticket_id;
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$email = $db->selectValue('SELECT email FROM users WHERE id = ?', [$_SESSION['auth_user_id']]);
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$registry = $db->selectValue('SELECT value FROM settings WHERE name = ?', ['company_name']);
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$responseBrief = mb_substr($responseText, 0, 100);
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if (mb_strlen($responseText) > 100) {
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$responseBrief .= "...";
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}
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$message = file_get_contents(__DIR__.'/../../resources/views/mail/ticket-reply.html');
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$placeholders = ['{registry}', '{link}', '{app_name}', '{app_url}', '{latest}', '{ticket_id}'];
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$replacements = [$registry, $link, envi('APP_NAME'), envi('APP_URL'), $responseBrief, $ticket_id];
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$message = str_replace($placeholders, $replacements, $message);
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$mailsubject = '[' . envi('APP_NAME') . '] Update on Your Support Ticket';
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$from = ['email'=>envi('MAIL_FROM_ADDRESS'), 'name'=>envi('MAIL_FROM_NAME')];
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$to = ['email'=>$email, 'name'=>''];
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// send message
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Mail::send($mailsubject, $message, $from, $to);
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unset($_SESSION['current_ticket']);
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$this->container->get('flash')->addMessage('success', 'Reply has been posted successfully on ' . $crdate);
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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} catch (Exception $e) {
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$this->container->get('flash')->addMessage('error', 'Database error: '.$e->getMessage());
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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}
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}
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public function statusTicket(Request $request, Response $response)
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{
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if ($request->getMethod() === 'POST') {
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// Retrieve POST data
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$data = $request->getParsedBody();
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$db = $this->container->get('db');
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// Get the current URI
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$uri = $request->getUri()->getPath();
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$categories = $db->select("SELECT * FROM ticket_categories");
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if (!empty($_SESSION['current_ticket'])) {
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$ticket_id = $_SESSION['current_ticket'][0];
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} else {
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$this->container->get('flash')->addMessage('error', 'No ticket selected');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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$action = $data['action'] ?? null;
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$ticket_owner = $db->selectValue('SELECT user_id FROM support_tickets WHERE id = ?', [$ticket_id]);
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if ($ticket_owner != $_SESSION['auth_user_id'] && $_SESSION["auth_roles"] != 0) {
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$this->container->get('flash')->addMessage('error', 'You do not have permission to perform this action');
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return $response->withHeader('Location', '/support')->withStatus(302);
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}
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if (!$action) {
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$this->container->get('flash')->addMessage('error', 'Please select an action');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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try {
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$currentDateTime = new \DateTime();
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$update = $currentDateTime->format('Y-m-d H:i:s.v');
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if ($action === 'close') {
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$db->update(
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'support_tickets',
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[
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'status' => 'Closed',
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'last_updated' => $update
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],
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[
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'id' => $ticket_id
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]
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);
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$this->container->get('flash')->addMessage('success', 'Ticket has been closed successfully');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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} else if ($action === 'escalate') {
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$db->update(
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'support_tickets',
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[
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'priority' => 'High',
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'last_updated' => $update
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],
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[
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'id' => $ticket_id
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]
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);
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$this->container->get('flash')->addMessage('success', 'Ticket has been escalated successfully');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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} else if ($action === 'reopen') {
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$db->update(
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'support_tickets',
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[
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'status' => 'In Progress',
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'last_updated' => $update
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],
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[
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'id' => $ticket_id
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]
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);
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unset($_SESSION['current_ticket']);
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$this->container->get('flash')->addMessage('success', 'Ticket has been reopened successfully');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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} else {
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$this->container->get('flash')->addMessage('error', 'Incorrect action specified');
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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} catch (Exception $e) {
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$this->container->get('flash')->addMessage('error', 'Database error: '.$e->getMessage());
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return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
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}
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}
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}
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public function docs(Request $request, Response $response)
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{
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$basePath = '/var/www/cp/resources/views/';
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$template = file_exists($basePath . 'admin/support/docs.custom.twig')
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? 'admin/support/docs.custom.twig'
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: 'admin/support/docs.twig';
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return view($response, $template);
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}
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public function mediakit(Request $request, Response $response)
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{
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$basePath = '/var/www/cp/resources/views/';
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$template = file_exists($basePath . 'admin/support/mediakit.custom.twig')
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? 'admin/support/mediakit.custom.twig'
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: 'admin/support/mediakit.twig';
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return view($response, $template);
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}
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} |