{% extends "layouts/app.twig" %}

{% block title %}{{ __('Ticket Overview') }}{% endblock %}

{% block content %}
      <div class="page-wrapper">
        <!-- Page header -->
        <div class="page-header d-print-none">
          <div class="container-xl">
            <div class="row g-2 align-items-center">
              <div class="col">
                <!-- Page pre-title -->
                <div class="page-pretitle">
                  {{ __('Overview') }}
                </div>
                <h2 class="page-title">
                  {{ __('Ticket Overview') }}
                </h2>
              </div>
            </div>
          </div>
        </div>
        <!-- Page body -->
        <div class="page-body">
          <div class="container-xl">
            <div class="col-12">
            {% include 'partials/flash.twig' %}
              <form action="/support/status" method="post">
                {{ csrf.field | raw }}
                <input type="hidden" name="ticket_id" value="{{ ticket.id }}">
                <div class="card">
                    <div class="card-header">
                        <h3 class="card-title">{{ __('Ticket') }} #{{ ticket.id }} - {{ ticket.subject }}</h3>&nbsp;
                        {% if ticket.status == 'Open' %}
                            <span class="status status-success">{{ ticket.status }}</span>
                        {% elseif ticket.status == 'In Progress' %}
                            <span class="status status-warning">{{ ticket.status }}</span>
                        {% elseif ticket.status == 'Resolved' %}
                            <span class="status status-info">{{ ticket.status }}</span>
                        {% elseif ticket.status == 'Closed' %}
                            <span class="status status-cyan">{{ ticket.status }}</span>
                        {% else %}
                            <span class="status status-teal">{{ __('Unknown Status') }}</span>
                        {% endif %}
                        <div class="card-actions">
                        {% if ticket.status != 'Closed' %}
                          <button type="submit" name="action" value="close" class="btn btn-ghost-warning">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M5.641 5.631a9 9 0 1 0 12.719 12.738m1.68 -2.318a9 9 0 0 0 -12.074 -12.098" /><path d="M12 17v.01" /><path d="M12 13.5a1.5 1.5 0 0 1 .394 -1.1m2.106 -1.9a2.6 2.6 0 0 0 -3.347 -3.361" /><path d="M3 3l18 18" /></svg>
                            Close Ticket
                          </button>
                          <button type="submit" name="action" value="escalate" class="btn btn-outline-secondary">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M19.5 7h-2.672a2 2 0 0 0 -1.414 .586l-8.414 8.414h-2.5a2.5 2.5 0 1 0 0 5h3.672a2 2 0 0 0 1.414 -.586l8.414 -8.414h1.5a2.5 2.5 0 1 0 0 -5z" /><path d="M6 10v-7" /><path d="M3 6l3 -3l3 3" /></svg>
                            Escalate Ticket
                          </button>
                          {% else %}
                          <button type="submit" name="action" value="reopen" class="btn btn-outline-pink">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M4 12v-3a3 3 0 0 1 3 -3h13m-3 -3l3 3l-3 3" /><path d="M20 12v3a3 3 0 0 1 -3 3h-13m3 3l-3 -3l3 -3" /></svg>
                            Reopen Ticket
                          </button>
                          {% endif %}
                        </div>
                    </div>
              </form>
              {% if ticket.status != 'Closed' %}<form action="/support/reply" method="post">
                {{ csrf.field | raw }}
                <input type="hidden" name="ticket_id" value="{{ ticket.id }}">{% endif %}
                    <div class="card-body">
                        <h6 class="card-subtitle mb-2 text-muted">{{ __('Ticket Details') }}</h6>
                        <p><span>{{ __('Created On') }}:</span> <strong>{{ ticket.date_created }}</strong></p>
                        <p><span>{{ __('Category') }}:</span> <span class="status status-indigo">{{ category }}</span></p>
                        <p><span>{{ __('Priority') }}:</span> 
                        {% if ticket.priority == 'Low' %}
                            <span class="status status-teal">{{ ticket.priority }}</span>
                        {% elseif ticket.priority == 'Medium' %}
                            <span class="status status-blue">{{ ticket.priority }}</span>
                        {% elseif ticket.priority == 'High' %}
                            <span class="status status-orange">{{ ticket.priority }}</span>
                        {% elseif ticket.priority == 'Critical' %}
                            <span class="status status-red">{{ ticket.priority }}</span>
                        {% else %}
                            <span class="status status-cyan">{{ ticket.priority }}</span>
                        {% endif %}</p>

                        <div class="card mt-4">
                            <div class="card-body">
                                <h6 class="card-subtitle text-muted">{{ __('Conversation') }}</h6>
                                    {% for reply in replies %}
                                        <div class="d-flex align-items-start mb-3">
                                            <div class="flex-shrink-0">
                                                <span class="avatar">{{ reply.responder_name|slice(0, 2) }}</span>
                                            </div>
                                            <div class="flex-grow-1 ms-3">
                                                <strong>{{ reply.responder_name }}</strong> 
                                                <small class="text-muted">{{ reply.date_created|date("Y-m-d H:i") }}</small>
                                                <p>{{ reply.response }}</p>
                                            </div>
                                        </div>
                                    {% endfor %}
                                    <div class="d-flex align-items-start">
                                        <div class="flex-shrink-0">
                                            <span class="avatar">{{ ticket.ticket_creator|slice(0, 2) }}</span>
                                        </div>
                                        <div class="flex-grow-1 ms-3">
                                            <strong>{{ ticket.ticket_creator }}</strong> <small class="text-muted">{{ ticket.date_created|date("Y-m-d H:i") }}</small>
                                            <p>{{ ticket.message }}</p>
                                        </div>
                                    </div>
                            </div>
                        </div>

                        {% if ticket.status != 'Closed' %}
                        <div class="mt-3">
                            <label for="responseText" class="form-label">{{ __('Your Response') }}</label>
                            <textarea class="form-control" id="responseText" name="responseText" rows="3" required></textarea>
                        </div>
                        {% endif %}
                    </div>
                  {% if ticket.status != 'Closed' %}
                  <div class="card-footer">
                    <div class="row align-items-center">
                      <div class="col-auto">
                        <button type="submit" class="btn btn-primary">{{ __('Submit Response') }}</button>
                      </div>
                    </div>
                  </div>
                  {% endif %}
                </div>
              {% if ticket.status != 'Closed' %}</form>{% endif %}
            </div>
          </div>
        </div>
        {% include 'partials/footer.twig' %}
      </div>
{% endblock %}