{% extends "layouts/app.twig" %}

{% block title %}{{ __('Ticket Overview') }}{% endblock %}

{% block content %}
      <div class="page-wrapper">
        <!-- Page header -->
        <div class="page-header d-print-none">
          <div class="container-xl">
            <div class="row g-2 align-items-center">
              <div class="col">
                <!-- Page pre-title -->
                <div class="page-pretitle">
                  {{ __('Overview') }}
                </div>
                <h2 class="page-title">
                  {{ __('Ticket Overview') }}
                </h2>
              </div>
            </div>
          </div>
        </div>
        <!-- Page body -->
        <div class="page-body">
          <div class="container-xl">
            <div class="col-12">
            {% include 'partials/flash.twig' %}
              <form action="/support/status" method="post">
                {{ csrf.field | raw }}
                <div class="card">
                {% if ticket.priority == 'High' or ticket.priority == 'Critical' %}
                <div class="card-status-top bg-danger"></div>
                {% endif %}
                    <div class="card-header">
                        <h3 class="card-title">{{ __('Ticket') }} #{{ ticket.id }} - {{ ticket.subject }}</h3>
                        <div class="card-actions">
                        {% if ticket.status != 'Closed' %}
                          <button type="submit" name="action" value="close" class="btn btn-ghost-warning">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M5.641 5.631a9 9 0 1 0 12.719 12.738m1.68 -2.318a9 9 0 0 0 -12.074 -12.098" /><path d="M12 17v.01" /><path d="M12 13.5a1.5 1.5 0 0 1 .394 -1.1m2.106 -1.9a2.6 2.6 0 0 0 -3.347 -3.361" /><path d="M3 3l18 18" /></svg>
                            {{ __('Close Ticket') }}
                          </button>
                          <button type="submit" name="action" value="escalate" class="btn btn-outline-secondary">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M19.5 7h-2.672a2 2 0 0 0 -1.414 .586l-8.414 8.414h-2.5a2.5 2.5 0 1 0 0 5h3.672a2 2 0 0 0 1.414 -.586l8.414 -8.414h1.5a2.5 2.5 0 1 0 0 -5z" /><path d="M6 10v-7" /><path d="M3 6l3 -3l3 3" /></svg>
                            {{ __('Escalate Ticket') }}
                          </button>
                          {% else %}
                          <button type="submit" name="action" value="reopen" class="btn btn-outline-pink">
                            <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M4 12v-3a3 3 0 0 1 3 -3h13m-3 -3l3 3l-3 3" /><path d="M20 12v3a3 3 0 0 1 -3 3h-13m3 3l-3 -3l3 -3" /></svg>
                            {{ __('Reopen Ticket') }}
                          </button>
                          {% endif %}
                        </div>
                    </div>
              </form>
              {% if ticket.status != 'Closed' %}<form action="/support/reply" method="post">
                {{ csrf.field | raw }}
              {% endif %}
              <div class="row g-0">
                <div class="col-12 col-lg-5 col-xl-3 border-end">
                    <div class="card-body">
                        <div class="datagrid">
                          <div class="datagrid-item">
                            <div class="datagrid-title">{{ __('Created On') }}</div>
                            <div class="datagrid-content"><strong>{{ ticket.date_created }}</strong></div>
                          </div>
                          <div class="datagrid-item">
                            <div class="datagrid-title">{{ __('Category') }}</div>
                            <div class="datagrid-content"><span class="status status-indigo">{{ category }}</span></div>
                          </div>
                          <div class="datagrid-item">
                            <div class="datagrid-title">{{ __('Status') }}</div>
                            <div class="datagrid-content">
                            {% if ticket.status == 'Open' %}
                                <span class="status status-success">{{ __('Open') }}</span>
                            {% elseif ticket.status == 'In Progress' %}
                                <span class="status status-warning">{{ __('In Progress') }}</span>
                            {% elseif ticket.status == 'Resolved' %}
                                <span class="status status-info">{{ __('Resolved') }}</span>
                            {% elseif ticket.status == 'Closed' %}
                                <span class="status status-cyan">{{ __('Closed') }}</span>
                            {% else %}
                                <span class="status status-teal">{{ __('Unknown Status') }}</span>
                            {% endif %}
                            </div>
                          </div>
                          <div class="datagrid-item">
                            <div class="datagrid-title">{{ __('Priority') }}</div>
                            <div class="datagrid-content">
                            {% if ticket.priority == 'Low' %}
                                <span class="status status-teal">{{ __('Low') }}</span>
                            {% elseif ticket.priority == 'Medium' %}
                                <span class="status status-blue">{{ __('Medium') }}</span>
                            {% elseif ticket.priority == 'High' %}
                                <span class="status status-orange">{{ __('High') }}</span>
                            {% elseif ticket.priority == 'Critical' %}
                                <span class="status status-red">{{ __('Critical') }}</span>
                            {% else %}
                                <span class="status status-cyan">{{ __('Unknown') }}</span>
                            {% endif %}
                            </div>
                          </div>
                        </div>
                    </div>
                </div>
                
                <div class="col-12 col-lg-7 col-xl-9 d-flex flex-column">
                    <div class="card-body">
                        <div class="card mt-4">
                          <div class="card-body scrollable" style="height: 35rem">
                            <div class="chat">
                              <div class="chat-bubbles">
                                {% if ticket.user_id != user_id %}
                                <div class="chat-item">
                                  <div class="row align-items-end">
                                    <div class="col-auto"><span class="avatar">{{ ticket.ticket_creator|slice(0, 2) }}</span></div>
                                    <div class="col col-lg-6">
                                      <div class="chat-bubble">
                                        <div class="chat-bubble-title">
                                          <div class="row">
                                            <div class="col chat-bubble-author">{{ ticket.ticket_creator }}</div>
                                            <div class="col-auto chat-bubble-date">{{ ticket.date_created|date("Y-m-d H:i") }}</div>
                                          </div>
                                        </div>
                                        <div class="chat-bubble-body">
                                          <p>{{ ticket.message }}</p>
                                        </div>
                                      </div>
                                    </div>
                                  </div>
                                </div>
                                {% else %}
                                <div class="chat-item">
                                  <div class="row align-items-end justify-content-end">
                                    <div class="col col-lg-6">
                                      <div class="chat-bubble chat-bubble-me">
                                        <div class="chat-bubble-title">
                                          <div class="row">
                                            <div class="col chat-bubble-author">{{ ticket.ticket_creator }}</div>
                                            <div class="col-auto chat-bubble-date">{{ ticket.date_created|date("Y-m-d H:i") }}</div>
                                          </div>
                                        </div>
                                        <div class="chat-bubble-body">
                                          <p>{{ ticket.message }}</p>
                                        </div>
                                      </div>
                                    </div>
                                    <div class="col-auto"><span class="avatar">{{ ticket.ticket_creator|slice(0, 2) }}</span></div>
                                  </div>
                                </div>
                                {% endif %}
                                {% for reply in replies %}
                                {% if reply.responder_id == user_id %}
                                <div class="chat-item">
                                  <div class="row align-items-end justify-content-end">
                                    <div class="col col-lg-6">
                                      <div class="chat-bubble chat-bubble-me">
                                        <div class="chat-bubble-title">
                                          <div class="row">
                                            <div class="col chat-bubble-author">{{ reply.responder_name }}</div>
                                            <div class="col-auto chat-bubble-date">{{ reply.date_created|date("Y-m-d H:i") }}</div>
                                          </div>
                                        </div>
                                        <div class="chat-bubble-body">
                                          <p>{{ reply.response }}</p>
                                        </div>
                                      </div>
                                    </div>
                                    <div class="col-auto"><span class="avatar">{{ reply.responder_name|slice(0, 2) }}</span></div>
                                  </div>
                                </div>
                                {% else %}
                                <div class="chat-item">
                                  <div class="row align-items-end">
                                    <div class="col-auto"><span class="avatar">{{ reply.responder_name|slice(0, 2) }}</span></div>
                                    <div class="col col-lg-6">
                                      <div class="chat-bubble">
                                        <div class="chat-bubble-title">
                                          <div class="row">
                                            <div class="col chat-bubble-author">{{ reply.responder_name }}</div>
                                            <div class="col-auto chat-bubble-date">{{ reply.date_created|date("Y-m-d H:i") }}</div>
                                          </div>
                                        </div>
                                        <div class="chat-bubble-body">
                                          <p>{{ reply.response }}</p>
                                        </div>
                                      </div>
                                    </div>
                                  </div>
                                </div>
                                {% endif %}
                                {% endfor %}
                              </div>
                            </div>
                          </div>
                        </div>

                        {% if ticket.status != 'Closed' %}
                        <div class="mt-3">
                            <label for="responseText" class="form-label">{{ __('Your Response') }}</label>
                            <textarea class="form-control" id="responseText" name="responseText" rows="3" required></textarea>
                        </div>
                        {% endif %}
                    </div>
                </div>
                

                  {% if ticket.status != 'Closed' %}
                  <div class="card-footer">
                    <div class="row align-items-center">
                      <div class="col-auto">
                        <button type="submit" class="btn btn-primary">{{ __('Submit Response') }}</button>
                      </div>
                    </div>
                  </div>
                  {% endif %}
                </div>
              {% if ticket.status != 'Closed' %}</form>{% endif %}
            </div>
          </div>
        </div>
        {% include 'partials/footer.twig' %}
      </div>
{% endblock %}