diff --git a/cp/resources/views/admin/support/viewTicket.twig b/cp/resources/views/admin/support/viewTicket.twig
index d6c61bd..73a2300 100644
--- a/cp/resources/views/admin/support/viewTicket.twig
+++ b/cp/resources/views/admin/support/viewTicket.twig
@@ -48,10 +48,12 @@
                             <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M5.641 5.631a9 9 0 1 0 12.719 12.738m1.68 -2.318a9 9 0 0 0 -12.074 -12.098" /><path d="M12 17v.01" /><path d="M12 13.5a1.5 1.5 0 0 1 .394 -1.1m2.106 -1.9a2.6 2.6 0 0 0 -3.347 -3.361" /><path d="M3 3l18 18" /></svg>
                             {{ __('Close Ticket') }}
                           </button>
+                          {% if ticket.priority != 'High' and ticket.priority != 'Critical' %}
                           <button type="submit" name="action" value="escalate" class="btn btn-outline-secondary">
                             <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M19.5 7h-2.672a2 2 0 0 0 -1.414 .586l-8.414 8.414h-2.5a2.5 2.5 0 1 0 0 5h3.672a2 2 0 0 0 1.414 -.586l8.414 -8.414h1.5a2.5 2.5 0 1 0 0 -5z" /><path d="M6 10v-7" /><path d="M3 6l3 -3l3 3" /></svg>
                             {{ __('Escalate Ticket') }}
                           </button>
+                          {% endif %}
                           {% else %}
                           <button type="submit" name="action" value="reopen" class="btn btn-outline-pink">
                             <svg xmlns="http://www.w3.org/2000/svg" class="icon" width="24" height="24" viewBox="0 0 24 24" stroke-width="1.5" stroke="currentColor" fill="none" stroke-linecap="round" stroke-linejoin="round"><path stroke="none" d="M0 0h24v24H0z" fill="none"/><path d="M4 12v-3a3 3 0 0 1 3 -3h13m-3 -3l3 3l-3 3" /><path d="M20 12v3a3 3 0 0 1 -3 3h-13m3 3l-3 -3l3 -3" /></svg>