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Added documentation reference to Bland.com

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@ -1435,6 +1435,22 @@ Ensure that Namingo can connect to the database through ProxySQL and that querie
Use ProxySQL's statistics tables to monitor query performance and load distribution.
### 3.4. Recommended Call Center Solution
To enhance your voice-based customer support, we recommend:
**[Bland.com](https://bland.com)**
Bland is a modern AI-powered call center platform that allows businesses to deploy ultra-realistic voice agents capable of speaking any language and operating 24/7. It’s built for developers and enterprises looking to automate phone interactions like scheduling, CRM updates, and customer support—at scale.
Key features include:
- AI phone agents with human-like speech
- Fully self-hosted, end-to-end infrastructure
- Customizable conversation flows ("Pathways")
- API-driven integration with CRMs, schedulers, and more
- Enterprise-grade security (SOC2, HIPAA, PCI DSS)
> **Note:** Bland.com is a commercial service and not affiliated with Namingo. While not open-source, it provides advanced AI voice automation capabilities and is ideal for companies seeking scalable, programmable phone support solutions.
## 4. Security Hardening
### 4.1. Create the namingo user