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Added view ticket

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This commit is contained in:
Pinga 2023-12-11 10:42:53 +02:00
parent 2795e814c2
commit 27f912ed1c
5 changed files with 196 additions and 115 deletions
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92
cp/app/Controllers/SupportController.php
View file

@ -41,6 +41,7 @@ class SupportController extends Controller
}
try {
$db->beginTransaction();
$currentDateTime = new \DateTime();
$crdate = $currentDateTime->format('Y-m-d H:i:s.v');
$db->insert(
@ -62,17 +63,8 @@ class SupportController extends Controller
]
);
$ticket_id = $db->getLastInsertId();
$db->insert(
'ticket_responses',
[
'ticket_id' => $ticket_id,
'responder_id' => $_SESSION['auth_user_id'],
'response' => $message,
'date_created' => $crdate,
]
);
$db->commit();
} catch (Exception $e) {
$db->rollBack();
return view($response, 'admin/support/newticket.twig', [
@ -96,6 +88,86 @@ class SupportController extends Controller
'categories' => $categories,
]);
}
public function viewTicket(Request $request, Response $response, $args)
{
$rawNumber = $args;
$ticketNumber = filter_var($rawNumber, FILTER_VALIDATE_INT);
if ($ticketNumber === false) {
$this->container->get('flash')->addMessage('error', 'Invalid ticket number');
return $response->withHeader('Location', '/support')->withStatus(302);
}
$db = $this->container->get('db');
// Get the current URI
$uri = $request->getUri()->getPath();
$ticket = $db->selectRow('SELECT st.*, u.username AS ticket_creator
FROM support_tickets AS st
JOIN users AS u ON st.user_id = u.id
WHERE st.id = ?', [$ticketNumber]);
if ($ticket) {
$replies = $db->select('SELECT tr.*, u.username AS responder_name
FROM ticket_responses AS tr
JOIN users AS u ON tr.responder_id = u.id
WHERE tr.ticket_id = ?', [$ticketNumber]);
$category = $db->selectValue('SELECT name FROM ticket_categories WHERE id = ?', [$ticket['category_id']]);
// Default view for GET requests or if POST data is not set
return view($response,'admin/support/viewTicket.twig', [
'ticket' => $ticket,
'replies' => $replies,
'category' => $category,
'currentUri' => $uri
]);
} else {
$this->container->get('flash')->addMessage('error', 'Invalid ticket number');
return $response->withHeader('Location', '/support')->withStatus(302);
}
}
public function replyTicket(Request $request, Response $response)
{
if ($request->getMethod() === 'POST') {
// Retrieve POST data
$data = $request->getParsedBody();
$db = $this->container->get('db');
// Get the current URI
$uri = $request->getUri()->getPath();
$categories = $db->select("SELECT * FROM ticket_categories");
$ticket_id = $data['ticket_id'] ?? null;
$responseText = $data['responseText'] ?? null;
if (!$responseText) {
$this->container->get('flash')->addMessage('error', 'Please enter a reply');
return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
}
try {
$currentDateTime = new \DateTime();
$crdate = $currentDateTime->format('Y-m-d H:i:s.v');
$db->insert(
'ticket_responses',
[
'ticket_id' => $ticket_id,
'responder_id' => $_SESSION['auth_user_id'],
'response' => $responseText,
'date_created' => $crdate,
]
);
$this->container->get('flash')->addMessage('success', 'Reply has been created successfully on ' . $crdate);
return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
} catch (Exception $e) {
$this->container->get('flash')->addMessage('error', 'Database error: '.$e->getMessage());
return $response->withHeader('Location', '/ticket/'.$ticket_id)->withStatus(302);
}
}
}
public function docs(Request $request, Response $response)
{